Remote Customer Support Agent (P&C)

Jerry
Dallas, Buffalo, Memphis
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Multitasking","Prioritization","Customer focus","Problem-solving","Communication"]

Handle inbound calls from existing customers and process service requests for auto insurance policies, including adding/removing vehicles and drivers and updating lienholder information. Answer questions about coverages and policy benefits, and help retain policyholders by solving issues for customers at risk of cancellation. Work remotely with training and a paid path to obtain your P&C license while supporting Jerry’s insurance partner ecosystem.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Jerry
Jerry
1 day ago

Remote Customer Support Agent (P&C)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Handle inbound calls from existing customers and process service requests for auto insurance policies, including adding/removing vehicles and drivers and updating lienholder information. Answer questions about coverages and policy benefits, and help retain policyholders by solving issues for customers at risk of cancellation. Work remotely with training and a paid path to obtain your P&C license while supporting Jerry’s insurance partner ecosystem.
Location: Dallas, Buffalo, Memphis
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to inbound calls from existing customers
  • •Process service requests such as adding/removing vehicles and drivers, adding lienholder information, and sending policy documents
  • •Help customers with questions about existing insurance policies, coverages, and policy benefits
  • •Make policy changes to keep customers’ insurance active and up to date
  • •Retain Jerry policyholders by finding solutions for customers at risk of cancellation

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401k MatchRemote Work

Key Requirements

  • •2+ years of experience working in a call center environment
  • •Ability to multitask and manage multiple competing priorities
  • •Passion for helping others
  • •Be able to complete the process to obtain a P&C license (expected within 60 days after starting)
  • •Comfort working with customers’ existing insurance policies to make changes and answer questions
Experience:2+ yearsInsuranceCall center
Skills:MultitaskingPrioritizationCustomer focusProblem-solvingCommunication
Licenses:P&C license

Company Brief

Jerry
Provides an AI-powered AllCar™ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor