Global Account Manager

Etihad Aviation Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7-10 yearsEducation: bachelorsSkills: ["Negotiation","Analytical acumen","Presentation","Stakeholder management","Commercial judgment"]

Own Etihad’s global commercial relationship with travel management company (TMC) partners, driving revenue growth through a defined TMC sales strategy. Lead contracting and negotiation for fare programs, overrides, incentives, and ensure Etihad maintains a number-one position. Monitor performance using Salesforce and internal dashboards, run QBRs with partners, align global and regional stakeholders, and represent Etihad at relevant industry trade events.

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Etihad Aviation Group
Etihad Aviation Group
1 day ago

Global Account Manager

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Last checked: 9 hours agoStatus: Live

Job Summary

Own Etihad’s global commercial relationship with travel management company (TMC) partners, driving revenue growth through a defined TMC sales strategy. Lead contracting and negotiation for fare programs, overrides, incentives, and ensure Etihad maintains a number-one position. Monitor performance using Salesforce and internal dashboards, run QBRs with partners, align global and regional stakeholders, and represent Etihad at relevant industry trade events.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own the global commercial relationship with TMC partners and act as a central point of contact for strategic and operational engagement.
  • •Drive global TMC sales strategy to grow revenue, pursue strategic partnerships, and identify new opportunities aligned to Etihad goals.
  • •Lead contracting and negotiation processes for fare programs, override structures, and incentive setups to maintain a competitive market position.
  • •Collaborate with Pricing, Revenue Management, Marketing, Distribution, and Network teams to ensure segment competitiveness and alignment to revenue targets.
  • •Monitor and track global/regional performance using Salesforce and internal dashboards; lead QBRs and performance reviews and provide actionable insights.
Travel: High travel

Key Requirements

  • •Bachelor’s degree in Business, Aviation, Tourism or related fields; Master’s preferred.
  • •7–10 years’ experience in B2B sales or account management, preferably in aviation, marine travel, or global mobility.
  • •Strong understanding of the TMC/corporate travel ecosystem, including seasonality, negotiation, and contracting models.
  • •Demonstrated success managing strategic accounts across multiple markets and functions.
  • •CRM fluency (Salesforce preferred) with strong Excel and analytical skills.
Experience:7-10 yearsB2B salesAviationCorporate travelGlobal mobilityTMC
Education:Bachelor's in Business, Aviation, Tourism
Skills:NegotiationAnalytical acumenPresentationStakeholder managementCommercial judgment
Languages:English (UK)
Tech Stack:SalesforceExcel

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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