TikTok Shop - Key Account Manager Mandarin Speaking

TikTok
Munich
Full timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Commercial acumen","Stakeholder management","Negotiation","Data-driven decision-making","Comfort operating in ambiguity"]

Own the acquisition pipeline for priority fashion brands across selected EU markets for TikTok Shop, leading end-to-end closings from first outreach to onboarding and first 90 days of activation. Incubate and grow named accounts over time, driving sustained GMV growth, seller health, and expansion into additional EU countries. Partner cross-functionally to improve time-to-first-sale and use data-driven recommendations to scale content, creator, and campaign activation.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Key Account Manager Mandarin Speaking

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Last checked: 3 hours agoStatus: Live

Job Summary

Own the acquisition pipeline for priority fashion brands across selected EU markets for TikTok Shop, leading end-to-end closings from first outreach to onboarding and first 90 days of activation. Incubate and grow named accounts over time, driving sustained GMV growth, seller health, and expansion into additional EU countries. Partner cross-functionally to improve time-to-first-sale and use data-driven recommendations to scale content, creator, and campaign activation.
Location: Munich
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the acquisition pipeline for priority fashion brands in selected EU markets—identify, prospect, pitch, and sign strategic accounts that drive category GMV
  • •Lead end-to-end commercial closings from first outreach through term sheet, onboarding, and the first 90 days of activation
  • •Engage C-suite/VP/Director stakeholders (e.g., Heads of E-Commerce, Digital Directors, Country GMs) to position TikTok Shop as a strategic channel
  • •Drive ongoing account growth for acquired partners, accountable for sustained GMV growth, seller health, and progression on TikTok Shop
  • •Plan intra-EU scaling and execute content/creator/campaign activation to improve performance and expand into additional EU countries

Key Requirements

  • •5+ years of work experience in Operations, Account management, or a similar field
  • •Proven track record in direct acquisition, business development, or strategic sales with enterprise-level deal closures
  • •Experience engaging C-suite, VP, and Director-level stakeholders and aligning multiple decision-makers to close complex deals
  • •Strong commercial acumen to size opportunities, build business cases, negotiate terms, and drive measurable outcomes using data
  • •Fluency in Mandarin to facilitate collaboration with Chinese stakeholders
Experience:5+ yearsE-commerceSocial commerceMarketplaceFashion
Skills:Commercial acumenStakeholder managementNegotiationData-driven decision-makingComfort operating in ambiguity
Languages:Mandarin

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn