IT Support Engineer, Executive Support

Anthropic
San Francisco
Workplace: HybridFull timeUSD 230,000 - 265,000 annuallyFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Discretion","Judgment","Composure","High polish","Documentation"]

Build a dedicated executive support function within IT and deliver white-glove, discretion-sensitive help for executives, their administrative business partners (ABPs), and the board. Define the service model, intake and escalation paths, and supporting runbooks/SLAs. Own end-to-end requests, including urgent logins, device/access setup, and board-meeting AV support, while partnering with IT engineering pods and the core ticket queue to keep service consistent as it scales.

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FursaFursa
Anthropic
Anthropic
1 month ago

IT Support Engineer, Executive Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Build a dedicated executive support function within IT and deliver white-glove, discretion-sensitive help for executives, their administrative business partners (ABPs), and the board. Define the service model, intake and escalation paths, and supporting runbooks/SLAs. Own end-to-end requests, including urgent logins, device/access setup, and board-meeting AV support, while partnering with IT engineering pods and the core ticket queue to keep service consistent as it scales.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Stand up and run executive support intake channels: monitor, respond, and follow through on requests from executives, ABPs, and board members.
  • •Define and deliver a discretion-sensitive white-glove service model, maintaining confidentiality under pressure.
  • •Design the board-meeting AV support playbook with the AV pod and provide AV support from setup/pre-checks through live triage.
  • •Create exec-support runbooks and SLAs to keep the service consistent as it grows.
  • •Handle ABP escalations and urgent exec issues end to end, routing into specialist lanes or IT Engineering pods as needed.

Pay and Benefits

Salary: USD 230,000 - 265,000 annually
Perks:Paid LeaveParental Leave

Key Requirements

  • •7+ years of IT support experience with 3+ years in executive support.
  • •Experience standing up a service or program from scratch (e.g., executive support desk, VIP support, white-glove service).
  • •Experience supporting executives, their assistants, or a board to a white-glove standard.
  • •Track record handling sensitive requests with discretion and judgment about what must stay confidential.
  • •Hands-on IT support fundamentals (macOS-primary fleets, identity and access, SaaS troubleshooting, hardware lifecycle) plus AV fluency for executive rooms and board meetings.
Experience:IT supportExecutive supportAV supportWhite-glove support
Education:Bachelor's
Skills:DiscretionJudgmentComposureHigh polishDocumentation
Languages:English
Tech Stack:MacOSSaaS

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn