IT Support Engineer, Executive Support

Build a dedicated executive support function within IT and deliver white-glove, discretion-sensitive help for executives, their administrative business partners (ABPs), and the board. Define the service model, intake and escalation paths, and supporting runbooks/SLAs. Own end-to-end requests, including urgent logins, device/access setup, and board-meeting AV support, while partnering with IT engineering pods and the core ticket queue to keep service consistent as it scales.