3 days ago

Live Ops Advisor - instashop

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide timely, professional support to riders and pickers throughout their order journey, ensuring issues related to deliveries, payments, technical problems, and complaints are resolved quickly. Triage and investigate orders needing attention, troubleshoot order fulfillment problems, and escalate repeated failure patterns or operational inefficiencies to the Escalations team. Maintain accurate interaction and resolution records, and partner with operations and customer service to improve support workflows and drive operational excellence.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond promptly to rider and picker inquiries about deliveries, payments, technical issues, and complaints via calls, email, and chat.
•Review orders needing attention and support riders and pickers to handle orders efficiently.
•Troubleshoot issues affecting order fulfillment and identify system-related concerns.
•Escalate repeated patterns of failures or operational inefficiencies to the Escalations team or relevant stakeholders.
•Maintain accurate records of interactions, issue resolutions, and compliance reports; collaborate to refine support workflows.

Key Requirements

•High school diploma or equivalent; bachelor's degree preferred.
•Minimum 1+ years of experience in rider support or dispatch roles.
•Strong communication skills in English and Arabic (verbal and written).
•Ability to work flexible hours, including weekends and holidays.
•Strong problem-solving skills with attention to detail.

Experience:1+ years

Education:High School

Skills:CommunicationProblem-solvingAttention to detailIndependenceTeamwork

Languages:EnglishArabic

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

3 days ago

Live Ops Advisor - instashop

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond promptly to rider and picker inquiries about deliveries, payments, technical issues, and complaints via calls, email, and chat.
•Review orders needing attention and support riders and pickers to handle orders efficiently.
•Troubleshoot issues affecting order fulfillment and identify system-related concerns.
•Escalate repeated patterns of failures or operational inefficiencies to the Escalations team or relevant stakeholders.
•Maintain accurate records of interactions, issue resolutions, and compliance reports; collaborate to refine support workflows.

Key Requirements

•High school diploma or equivalent; bachelor's degree preferred.
•Minimum 1+ years of experience in rider support or dispatch roles.
•Strong communication skills in English and Arabic (verbal and written).
•Ability to work flexible hours, including weekends and holidays.
•Strong problem-solving skills with attention to detail.

Experience:1+ years

Education:High School

Skills:CommunicationProblem-solvingAttention to detailIndependenceTeamwork

Languages:EnglishArabic

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor