2 days ago

Quality & Training Specialist, Live & Monetization - Lisbon - Portuguese Speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Ensure trust and safety policies are enforced accurately through regular analytical audits of human moderation. Investigate recurring quality issues using Root Cause Analysis, interpret complex safety guidelines, and validate benchmark “golden sets” to improve enforcement accuracy. Lead calibration sessions, drive policy updates across internal and external partners, and produce weekly/monthly QA and RCA reporting using dashboards and AI. Support training rollouts for policy changes.

Location: Lisbon

Employment Type: Contract · Permanent

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards and hit audit targets.
•Perform deep-dives into recurring quality issues via RCA, identify error patterns, and translate findings into actionable operational feedback.
•Provide expert judgment for complex, ambiguous, or high-risk cases by interpreting safety guidelines and validating “golden sets.”
•Lead calibration sessions for consistency across moderation teams and partner with cross-functional stakeholders to drive global quality goals.
•Utilize AI and QA tools to produce weekly/monthly reports and support training rollouts for new policy changes, including policy cascade to partners.

Key Requirements

•Proven expertise in conducting analytical audits and maintaining data integrity within trust and safety, compliance, or high-volume operations.
•Strong Root Cause Analysis (RCA) skills to identify quality issues, error patterns, and process optimizations while maintaining high-speed moderation.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent stakeholder management to lead calibration sessions and deliver training in partnership with BPO and internal teams.
•Fluency in Portuguese (required) and English (primary working language).

Experience:Trust and safetyComplianceHigh-volume operations

Skills:OwnershipProblem-solvingSelf-motivationStakeholder managementCritical thinking

Languages:PortugueseEnglish

Tech Stack:Root Cause Analysis (RCA)AIData visualizationQA dashboards

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Quality & Training Specialist, Live & Monetization - Lisbon - Portuguese Speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Lisbon

Employment Type: Contract · Permanent

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards and hit audit targets.
•Perform deep-dives into recurring quality issues via RCA, identify error patterns, and translate findings into actionable operational feedback.
•Provide expert judgment for complex, ambiguous, or high-risk cases by interpreting safety guidelines and validating “golden sets.”
•Lead calibration sessions for consistency across moderation teams and partner with cross-functional stakeholders to drive global quality goals.
•Utilize AI and QA tools to produce weekly/monthly reports and support training rollouts for new policy changes, including policy cascade to partners.

Key Requirements

•Proven expertise in conducting analytical audits and maintaining data integrity within trust and safety, compliance, or high-volume operations.
•Strong Root Cause Analysis (RCA) skills to identify quality issues, error patterns, and process optimizations while maintaining high-speed moderation.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent stakeholder management to lead calibration sessions and deliver training in partnership with BPO and internal teams.
•Fluency in Portuguese (required) and English (primary working language).

Experience:Trust and safetyComplianceHigh-volume operations

Skills:OwnershipProblem-solvingSelf-motivationStakeholder managementCritical thinking

Languages:PortugueseEnglish

Tech Stack:Root Cause Analysis (RCA)AIData visualizationQA dashboards

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn