VIP Relationship Manager, Poland

Bybit
Poland, France
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Written communication","Relationship building","Client-focused service","Multitasking","Working under pressure","Analytical thinking"]

Own a portfolio of global VIP clients as the primary point of contact, delivering tailored VIP support and account management for Polish- and German-speaking clients. Build and expand trusted relationships through frequent communication, drive client acquisition, and monitor VIP customer status using analysis and reporting. Partner with cross-functional stakeholders to shape customer service processes and ensure an excellent client experience in the crypto trading environment.

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FursaFursa
Bybit
Bybit
15 hours ago

VIP Relationship Manager, Poland

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own a portfolio of global VIP clients as the primary point of contact, delivering tailored VIP support and account management for Polish- and German-speaking clients. Build and expand trusted relationships through frequent communication, drive client acquisition, and monitor VIP customer status using analysis and reporting. Partner with cross-functional stakeholders to shape customer service processes and ensure an excellent client experience in the crypto trading environment.
Location: Poland, France
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Perform client acquisition and manage relationships for a portfolio of global VIP clients.
  • •Provide tailored VIP support and account management for Polish- and German-speaking clients.
  • •Build and expand relationships with existing clients through frequent, sustained communication.
  • •Develop customer service processes and systems, define management rules, and track VIP customer status.
  • •Analyze client behavior to identify unspoken needs and prepare key customer analysis reports, coordinating with stakeholders as needed.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Fluent in Polish and German.
  • •Prior experience in sales and client services with an international financial background (e.g., banking, investments).
  • •Client portfolio experience with institutional clients, high net-worth individuals, and/or private bank customers (with brokers, futures institutions, or commercial banks).
  • •Strong communication and written skills.
  • •Ability to work under pressure and meet tight deadlines while multitasking; stay up to date with crypto industry trends.
Experience:CryptoFinancial servicesTradingExchanges
Skills:CommunicationWritten communicationRelationship buildingClient-focused serviceMultitaskingWorking under pressureAnalytical thinking
Languages:PolishGerman

Company Brief

Bybit
Operates a cryptocurrency exchange and trading platform offering spot, derivatives, copy trading, and related digital asset services for retail and institutional users. The platform focuses on high-liquidity crypto markets, trading tools, and Web3-related products.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Founded: 2018
WebsiteLinkedIn