Lead - Solution Engineer

Freshworks
San Mateo
Workplace: HybridFull timeUSD 136,085 - 168,105 annuallyFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Analytical skills","Methodical problem-solving","Presentation","Communication","Cross-functional collaboration","Time management","Execution","Sense of urgency","Customer-facing communication"]

Partner with enterprise customers to uncover and address critical business challenges, and support the sales team through discovery calls and product demonstrations for active deals. Gather requirements, build and present compelling demos of Freshworks’ enterprise offerings, and clearly articulate solution value to diverse audiences. This hybrid role (3x/week onsite in San Mateo) emphasizes strong communication, analytical problem-solving, and continuous learning while evangelizing the Freshworks experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Freshworks
Freshworks
1 day ago

Lead - Solution Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Partner with enterprise customers to uncover and address critical business challenges, and support the sales team through discovery calls and product demonstrations for active deals. Gather requirements, build and present compelling demos of Freshworks’ enterprise offerings, and clearly articulate solution value to diverse audiences. This hybrid role (3x/week onsite in San Mateo) emphasizes strong communication, analytical problem-solving, and continuous learning while evangelizing the Freshworks experience.
Location: San Mateo
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Collaborate with enterprise customers to identify and address critical business challenges.
  • •Support the sales team with discovery calls and product demonstrations for active deals.
  • •Gather and define requirements to clearly articulate customer problems.
  • •Build and deliver compelling demonstrations of Freshworks products.
  • •Articulate the value of Freshworks solutions to diverse audiences, evangelizing the platform experience.

Pay and Benefits

Salary: USD 136,085 - 168,105 annually
Perks:DentalMedicalVisionDisabilityLife InsuranceEquityPaid LeaveFlexible SpendingCommuter BenefitsWellness StipendAdoption LeaveParental Leave

Key Requirements

  • •6-8 years of Solution Engineering experience.
  • •Excellent soft skills and presentation abilities for daily use.
  • •Ability to work cross-functionally to address business and technical challenges.
  • •Strong verbal, written, presentation, and interpersonal communication skills.
  • •Proven time management managing multiple deals monthly in a dynamic sales environment.
Experience:Solution engineeringSaaSITSMSLEDManufacturing
Education:Bachelor's
Skills:Analytical skillsMethodical problem-solvingPresentationCommunicationCross-functional collaborationTime managementExecutionSense of urgencyCustomer-facing communication
Languages:English
Tech Stack:SaaSITSMITAMITOMESM

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor