Guest Service Agent

Minor International
Brisbane
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem-solving","Proactive attitude","Professionalism"]

Provide a warm reception and handle smooth guest check-ins and check-outs at Oaks Brisbane Mews Suites. Act as the primary point of contact throughout each stay—answering inquiries, resolving issues, and sharing personalised local recommendations. Manage accurate reservation processing and special requests using property management systems. Maintain clear, professional communication across in-person, phone, and email channels while working a rotating roster and shifts between 6:00am–11:00pm.

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Minor International
Minor International
17 hours ago

Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide a warm reception and handle smooth guest check-ins and check-outs at Oaks Brisbane Mews Suites. Act as the primary point of contact throughout each stay—answering inquiries, resolving issues, and sharing personalised local recommendations. Manage accurate reservation processing and special requests using property management systems. Maintain clear, professional communication across in-person, phone, and email channels while working a rotating roster and shifts between 6:00am–11:00pm.
Location: Brisbane
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm reception and ensure a smooth, efficient guest check-in process while addressing immediate inquiries.
  • •Maintain clear and courteous communication with guests and colleagues via in-person, phone, and email.
  • •Process guest reservations, updates, and special requests accurately using property management systems.
  • •Serve as the primary point of contact during guests’ stays, offering prompt assistance and resolving issues.
  • •Provide personalised recommendations to enhance guest experience and satisfaction.

Pay and Benefits

Perks:Health InsuranceEapParental LeaveBirthday LeaveLearning Budget

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to articulate information clearly and effectively across in-person, phone, and email channels.
  • •Consistently provide an exceptional service standard with a proactive, positive approach to guest needs.
  • •Ability to foster positive guest experiences and maintain high satisfaction through attentive service and problem resolution.
  • •Maintain a polished, professional presentation and be fully committed to a rotating schedule including weekends and public holidays.
Experience:Hospitality
Skills:CommunicationCustomer serviceProblem-solvingProactive attitudeProfessionalism
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn