Implementation & Customer Success

Anima
United Kingdom
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Relationship-building","Organization","Attention to detail","Problem-solving"]

Support and onboard healthcare customers to deploy Anima’s care enablement platform, guiding clinics through setup, implementation and ongoing success. Leverage strong relationship building and communication to drive adoption, provide demos, and help scale onboarding processes while shaping product direction in a fast-growing healthtech SaaS environment.

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FursaFursa
Anima
Anima
3 years ago

Implementation & Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Support and onboard healthcare customers to deploy Anima’s care enablement platform, guiding clinics through setup, implementation and ongoing success. Leverage strong relationship building and communication to drive adoption, provide demos, and help scale onboarding processes while shaping product direction in a fast-growing healthtech SaaS environment.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Onboard and train new customers through the Ashby application process and initial setup.
  • •Build relationships with users, helping them reach full potential on the platform and guiding adoption.
  • •Lead product demos and discussions with customers to translate pain points into actionable insights.
  • •Develop and iterate onboarding and success playbooks to maximise user delight and retention.
  • •Contribute to scaling the Customer Success function, including hiring and process improvements for enterprise implementations.

Pay and Benefits

Equity and Bonus:Equity
Perks:Remote WorkEquity

Key Requirements

  • •2+ years of B2B/enterprise SaaS experience with implementation and ongoing success
  • •based in the UK
  • •strong relationship-building and communication skills
  • •ability to onboarding and training customers
  • •experience supporting $50k+ ACV accounts (preferred)
Experience:2+ yearsHealthcareSaaSEnterprise SaaSHealthtech
Skills:CommunicationRelationship-buildingOrganizationAttention to detailProblem-solving
Languages:English
Tech Stack:Node.jsLLMCI/CDSlack

Company Brief

Anima
Anima Health develops digital health solutions to streamline patient intake, remote monitoring, and care coordination. Their platform helps clinicians collect patient-generated health data, automate workflows, and improve adherence through secure communication and virtual care tools.
Industry: HealthTech
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