Customer Success Manager

Zipline
United Kingdom
Workplace: RemoteContractGBP 28,880 - 36,100 annuallyFunction: Customer Success & Account ManagementSkills: ["Analytical skills","Problem-solving","Communication","Presentation","Cross-functional collaboration","Customer advocacy"]

Own strategic customer success for a portfolio of accounts on a 12-month fixed-term contract, driving onboarding, account planning, and full lifecycle renewal achievement. Serve as the primary escalation point, run Quarterly Business Reviews, and collaborate cross-functionally to resolve complex issues. Track customer health, opportunities, and churn using HubSpot, run proactive meetings, and support B2B revenue and margin growth through retention and expansion initiatives.

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FursaFursa
Zipline
Zipline
1 day ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own strategic customer success for a portfolio of accounts on a 12-month fixed-term contract, driving onboarding, account planning, and full lifecycle renewal achievement. Serve as the primary escalation point, run Quarterly Business Reviews, and collaborate cross-functionally to resolve complex issues. Track customer health, opportunities, and churn using HubSpot, run proactive meetings, and support B2B revenue and margin growth through retention and expansion initiatives.
Location: United Kingdom
Workplace: Remote
Employment Type: Contract · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and execute account plans to drive customer success, growth opportunities, and lifecycle achievement including contract renewal.
  • •Own customer onboarding and ramp, and identify upsell, cross-sell, and expansion opportunities to win additional business.
  • •Act as the primary contact for escalated issues, collaborating internally to resolve challenges and improve outcomes.
  • •Conduct Quarterly Business Reviews to proactively address challenges and advocate for new products and services.
  • •Track account health with weekly updates and HubSpot, running 5–8 proactive meetings per week and working to increase B2B revenue and margin.
Travel: Low travel

Pay and Benefits

Salary: GBP 28,880 - 36,100 annually
Perks:Paid LeaveLearning Budget

Key Requirements

  • •Proven experience in customer success, account management, or a related field with successful customer engagement.
  • •Demonstrated effectiveness in strategic account management, including onboarding, ramp, and lifecycle/renewal outcomes.
  • •Strong analytical and problem-solving skills, with effective communication and presentation abilities.
  • •Experience advocating for customers at an executive level and collaborating with stakeholders across departments.
  • •Working experience with SaaS products and the background check industry (preferred), plus certifications in customer success or customer support (preferred).
Experience:SaaSBackground check industry
Skills:Analytical skillsProblem-solvingCommunicationPresentationCross-functional collaborationCustomer advocacy
Tech Stack:HubspotSaaS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Zipline
Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.
Industry: HR Tech
Website