Apprentice

American Express
Gurugram
Workplace: HybridFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Attention to detail","Accuracy","Communication","Interpersonal skills","Maintaining confidentiality","Problem-solving","Active listening","Resilience","Multitasking"]

Join the Commercial Servicing Network to support Card Members through chat or phone in a fast-paced customer care environment. Handle multiple conversations, consult with customers to understand needs, and provide tailored solutions while reinforcing card membership benefits. Work in a 24/7 shift model with at least 3 days per week from office, meet performance goals (customer satisfaction, consultative sales, handling time, schedule adherence), and maintain compliance with customer information requirements.

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FursaFursa
American Express
American Express
1 month ago

Apprentice

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Join the Commercial Servicing Network to support Card Members through chat or phone in a fast-paced customer care environment. Handle multiple conversations, consult with customers to understand needs, and provide tailored solutions while reinforcing card membership benefits. Work in a 24/7 shift model with at least 3 days per week from office, meet performance goals (customer satisfaction, consultative sales, handling time, schedule adherence), and maintain compliance with customer information requirements.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Consistently deliver extraordinary service to Card Members through chat or phone in a structured customer care environment.
  • •Address 2–3 chat conversations simultaneously while managing inquiries.
  • •Work in a 24/7 shift environment and be in office at least 3 days per week.
  • •Consult with Card Members to understand needs and tailor unique solutions while reinforcing card membership benefits.
  • •Meet and exceed performance goals including customer satisfaction, consultative sales, handling time, schedule adherence, and compliance requirements.

Key Requirements

  • •Bachelor’s degree.
  • •Not more than 5 years of difference between highest education completion date and joining date.
  • •Should not have enrolled in any prior Government Apprenticeship programs.
  • •Strong attention to detail and accuracy.
  • •Ability to maintain confidentiality and demonstrate good communication and interpersonal skills.
Education:Bachelor's
Skills:Attention to detailAccuracyCommunicationInterpersonal skillsMaintaining confidentialityProblem-solvingActive listeningResilienceMultitasking

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn