Authentication Compliance Enablement Partner

RealReal
Phoenix
Workplace: OnsiteFull timeUSD 90,000 - 110,000 annuallyFunction: Legal, Risk & ComplianceExperience: 5+ yearsSkills: ["Instructional design","Facilitation","Coaching","Communication","Stakeholder management","Analytical thinking","Operational judgment","Training evaluation","Presentation"]

Own the end-to-end authentication compliance and training strategy for high-risk authentication decisions. Build and scale onboarding, certification, recertification, refresher training, and compliance governance, using audits, calibration, and corrective action plans to improve decision accuracy. Partner across authentication leadership, operations, quality, legal, returns, customer experience, L&D, and analytics to identify risk trends and drive consistent authentication standards across SEC, Perth Amboy, and Phoenix.

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FursaFursa
RealReal
RealReal
3 days ago

Authentication Compliance Enablement Partner

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the end-to-end authentication compliance and training strategy for high-risk authentication decisions. Build and scale onboarding, certification, recertification, refresher training, and compliance governance, using audits, calibration, and corrective action plans to improve decision accuracy. Partner across authentication leadership, operations, quality, legal, returns, customer experience, L&D, and analytics to identify risk trends and drive consistent authentication standards across SEC, Perth Amboy, and Phoenix.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end authentication compliance and training strategy, including onboarding, certification, recertification, refresher training, quality remediation, and compliance governance.
  • •Build and maintain an authentication quality framework to identify decision defects, diagnose root cause, update training/process documentation, implement coaching or corrective actions, and measure improvement.
  • •Establish consistent authentication standards, SOPs, reference guides, audit routines, and calibration processes across SEC, Perth Amboy, and Phoenix.
  • •Partner with site leadership to identify authentication trends and implement targeted coaching or retraining plans by individual, team, brand, and category.
  • •Present recurring authentication quality trends, risk areas, training effectiveness, and recommended action plans to senior leadership.

Pay and Benefits

Salary: USD 90,000 - 110,000 annually

Key Requirements

  • •5+ years of experience in Learning & Development, Training, or a related field, preferably in a production-based retail, luxury, resale, or high-risk decision environment.
  • •5+ years of people leadership experience leading, coaching, and developing teams responsible for training execution, quality support, compliance, or performance improvement.
  • •Experience building and scaling training programs, including onboarding, ramp support, certification, recertification, refresher training, and ongoing skill development.
  • •Experience designing training materials, SOPs, reference guides, facilitator guides, knowledge checks, assessments, and coaching tools.
  • •Strong understanding of learning principles and instructional design, plus the ability to use performance and quality data to identify gaps and drive targeted coaching or retraining.
Experience:5+ yearsRetailLuxuryResaleHigh-risk decision-makingLearning & developmentTrainingQualityComplianceOperational environment
Skills:Instructional designFacilitationCoachingCommunicationStakeholder managementAnalytical thinkingOperational judgmentTraining evaluationPresentation
Tech Stack:ExcelGoogle SheetsLookerLMS

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor