Customer Success Manager, Commercial East

Vanta
United States
Workplace: RemoteFull timeUSD 138,000 - 162,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Customer-centric","Trusted relationship building","Relationship management","Executive communication","Critical thinking","Empathetic","Problem-solving","Cross-functional collaboration","Adaptability","Retention-focused"]

Own post-sales success for Vanta’s mid-market customers by leading onboarding and implementation, providing product and security/compliance expertise, and driving renewals, retention, and expansion. Serve as the voice of the customer—building trusted relationships with stakeholders and executive sponsors, delivering outcomes on customers’ timelines, and partnering cross-functionally to resolve issues. Act as a technical and strategic advisor across Vanta’s compliance offerings.

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FursaFursa
Vanta
Vanta
1 day ago

Customer Success Manager, Commercial East

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Job Summary

Own post-sales success for Vanta’s mid-market customers by leading onboarding and implementation, providing product and security/compliance expertise, and driving renewals, retention, and expansion. Serve as the voice of the customer—building trusted relationships with stakeholders and executive sponsors, delivering outcomes on customers’ timelines, and partnering cross-functionally to resolve issues. Act as a technical and strategic advisor across Vanta’s compliance offerings.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead all post-sales activities for mid-market customers, including onboarding, implementation, product expertise, renewals, and identifying upsell opportunities.
  • •Partner with Account Managers to drive renewal and expansion within your book of business.
  • •Be the point of contact for customers and drive them to business outcomes on their timelines.
  • •Become a product expert in Vanta’s platform and compliance offerings, providing technical guidance on achieving compliance outcomes.
  • •Develop trusted-advisor relationships with key accounts and executive stakeholders, influence product and strategy priorities, and resolve customer issues cross-functionally.

Pay and Benefits

Salary: USD 138,000 - 162,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kParental LeaveInternet StipendCellphone StipendCommuter BenefitsPaid LeaveSick TimePaid HolidaysFamily Planning

Key Requirements

  • •5+ years of experience in Customer Success at a SaaS company.
  • •Extensive experience working with C-level executives and building strong trusted relationships.
  • •Top-notch account management skills, including running Quarterly Business Reviews and health check-ins.
  • •Ability to communicate clearly, think critically, and adapt in a shifting-priority environment.
  • •Technical competency to understand Vanta’s software and support technical customers; security/compliance industry experience is preferred.
Experience:SaaS
Skills:Customer-centricTrusted relationship buildingRelationship managementExecutive communicationCritical thinkingEmpatheticProblem-solvingCross-functional collaborationAdaptabilityRetention-focused
Tech Stack:SOC 2ISO 27001GDPRHIPAAUSDPTrust ReportsRisk ManagementCustom Frameworks

Company Brief

Vanta
Provides automated security and compliance software that helps companies achieve and maintain SOC 2, ISO 27001, and other security certifications by continuously monitoring systems, controls, and evidence.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn