Senior Manager, AMS Benefits Operations

Zscaler
Santa Clara, Bellevue, United States
Workplace: HybridFull timeUSD 143,500 - 205,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Ownership","Cross-functional collaboration","Candor","Accountability","Process improvement"]

Own end-to-end Americas (AMS) benefits and leave operations, ensuring operational rigor and scalable delivery across carrier/TPA management, employee experience, compliance, and data integrity within HRIS platforms. Serve as the cross-functional operational interface with Benefits COE, Payroll, HRIS, Legal, and People Services. Lead the AMS LOA lifecycle, manage and develop a team of benefits specialists, and drive vendor accountability and process automation using AI tools to reduce manual overhead.

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FursaFursa
Zscaler
Zscaler
1 day ago

Senior Manager, AMS Benefits Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own end-to-end Americas (AMS) benefits and leave operations, ensuring operational rigor and scalable delivery across carrier/TPA management, employee experience, compliance, and data integrity within HRIS platforms. Serve as the cross-functional operational interface with Benefits COE, Payroll, HRIS, Legal, and People Services. Lead the AMS LOA lifecycle, manage and develop a team of benefits specialists, and drive vendor accountability and process automation using AI tools to reduce manual overhead.
Location: Santa Clara, Bellevue, United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end operational delivery of AMS benefits programs, including carrier and TPA management, employee experience, compliance, and data integrity across HRIS platforms using AI tools to improve efficiency.
  • •Act as the primary operational interface to the Benefits COE, Payroll, HRIS, Legal, and People Services to drive alignment and resolve gaps.
  • •Lead the full AMS LOA lifecycle with LOA vendors from intake through return-to-work to ensure compliance and an exceptional employee experience.
  • •Manage, develop, and retain a team of benefits and leave specialists, setting expectations and modeling AI-native ways of working.
  • •Own operational vendor relationships with AMS carriers, brokers, and TPAs by holding partners accountable to SLAs and driving process automation.

Pay and Benefits

Salary: USD 143,500 - 205,000 annually
Perks:Health InsurancePaid LeaveParental LeaveRetirement OptionsLearning Budget

Key Requirements

  • •Demonstrated curiosity and active exploration of AI tools, including integrating new technologies to enhance workflows and problem-solving.
  • •7+ years of benefits and LOA experience, with at least 3 years in a direct people management role.
  • •Deep knowledge of US health and welfare benefits, LOA administration, and applicable regulatory frameworks.
  • •Proven track record of operational improvement and building scalable benefits operations.
  • •Strong systems fluency, managing TPA and carrier relationships, SLA monitoring, and data integrity accountability.
Experience:7+ years
Skills:OwnershipCross-functional collaborationCandorAccountabilityProcess improvement
Tech Stack:HRISAI toolsTPASLA monitoring

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn