Seasonal Sales/Telesales Associate- Remote (US only)

Sutherland
Houston
Workplace: RemoteSeasonalFunction: SalesExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Multitasking","Objection handling","Record keeping"]

Provide sales and customer support for existing clients through phone, email, and web inquiries. Deliver courteous service, resolve client requests, and maintain strong retention-focused relationships while identifying opportunities to upsell and cross-sell. Troubleshoot escalated service, billing, and claims issues, document interactions in internal systems, and stay current on industry trends to recommend solutions. Support team needs during the full policy cycle and may assist/mentor junior colleagues.

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FursaFursa
Sutherland
Sutherland
1 week ago

Seasonal Sales/Telesales Associate- Remote (US only)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide sales and customer support for existing clients through phone, email, and web inquiries. Deliver courteous service, resolve client requests, and maintain strong retention-focused relationships while identifying opportunities to upsell and cross-sell. Troubleshoot escalated service, billing, and claims issues, document interactions in internal systems, and stay current on industry trends to recommend solutions. Support team needs during the full policy cycle and may assist/mentor junior colleagues.
Location: Houston
Workplace: Remote
Employment Type: Seasonal
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Deliver professional, courteous service to clients via phone, email, or web inquiries.
  • •Resolve client requests, maintain relationships, and support retention.
  • •Identify upselling and cross-selling opportunities based on client needs.
  • •Troubleshoot escalated service, billing, and claims issues and document interactions accurately in internal systems.
  • •Stay informed on industry trends and support customers throughout the full policy cycle.

Pay and Benefits

Salary: USD 20 hourly
Perks:Remote WorkCompany EquipmentMonthly Incentives

Key Requirements

  • •2+ years of customer service experience preferred (call center experience is a plus).
  • •Strong communication and problem-solving skills.
  • •Typing speed of 30+ WPM and proficiency with PC tools and multitasking.
  • •Action-oriented approach and comfort handling objections.
  • •High school diploma or GED required; fluent in spoken and written English.
Experience:2+ yearsCall center
Education:High School
Skills:CommunicationProblem-solvingMultitaskingObjection handlingRecord keeping
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor