Manager, Enablement & Strategy

Tarro
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Strategy & Corporate DevelopmentSkills: ["Bilingual","Leadership","Communication","Problem-solving","Project management"]

Lead the design and execution of Tarro’s enablement and strategy programs to elevate client team performance. Build scalable training, knowledge management, and operating playbooks; mentor a small team; collaborate with product, engineering, and client support to staying ahead of changes; and implement metrics to measure training impact and operational excellence in a fast-paced, high-impact environment.

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Tarro
Tarro
4 months ago

Manager, Enablement & Strategy

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead the design and execution of Tarro’s enablement and strategy programs to elevate client team performance. Build scalable training, knowledge management, and operating playbooks; mentor a small team; collaborate with product, engineering, and client support to staying ahead of changes; and implement metrics to measure training impact and operational excellence in a fast-paced, high-impact environment.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Manager level

Key Responsibilities

  • •Build systems, programs, and operational infrastructure that enable client teams to consistently deliver a best-in-class experience to restaurant partners.
  • •Lead and develop a small team of enablement specialists, mentoring them while setting a high bar for execution and ownership.
  • •Establish a culture of continuous learning by building programs that encourage knowledge sharing, capability development, and operational excellence.
  • •Partner closely with product, engineering, and client support teams to ensure teams stay ahead of product changes and operational needs.
  • •Design and implement performance measurement frameworks that evaluate agent performance, training effectiveness, and team quality.

Key Requirements

  • •4–5 years of experience in a high-intensity environment, such as management consulting, startups, private equity, or investment banking.
  • •Bilingual in Mandarin and English, with strong written communication skills in English.
  • •Demonstrated ability to drive complex projects end-to-end with high ownership, ideally while managing or mentoring high-calibre team members.
  • •Enjoy building things from 0 → 1 and execute quickly in fast-paced environments.
  • •Thrive in fast-paced, high-expectation environments and navigate ambiguity and rapid change.
Experience:Restaurant techSaaSConsumer softwareHospitality
Skills:BilingualLeadershipCommunicationProblem-solvingProject management
Languages:EnglishMandarin

Company Brief

Tarro
Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.
Industry: Fintech Infrastructure
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