GTC Investor Call Center Specialist Lead

Home BancShares
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Mentoring","Coaching","Communication","Critical thinking","Problem-solving"]

Oversee daily call volume and ensure timely completion of client email responses within the Investor Services Call Center. Assist the Support Manager with daily workflows and prioritization, mentor and coach team members, and maintain accurate client information in the operating system. Handle escalated client calls, resolve issues promptly, and escalate untimely or problematic items to management, while completing required BSA/AML and compliance training.

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Home BancShares
Home BancShares
2 days ago

GTC Investor Call Center Specialist Lead

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Last checked: 6 hours agoStatus: Live

Job Summary

Oversee daily call volume and ensure timely completion of client email responses within the Investor Services Call Center. Assist the Support Manager with daily workflows and prioritization, mentor and coach team members, and maintain accurate client information in the operating system. Handle escalated client calls, resolve issues promptly, and escalate untimely or problematic items to management, while completing required BSA/AML and compliance training.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Assist the Support Manager in overseeing daily processes and prioritizing work for the Investor Services Call Center team.
  • •Mentor, train, coach, and provide written/verbal feedback to staff development.
  • •Ensure accurate client information is entered and updated in the operating system.
  • •Oversee daily call volume, client email responses, and account updates completed in a timely manner.
  • •Handle escalated client calls, resolve issues promptly, complete required BSA/AML and compliance training, and escalate issues to management.

Key Requirements

  • •Previous call center experience required.
  • •One (1) year or more related experience and/or training.
  • •Six (6) or more months related management experience.
  • •Ability to read, understand, and write routine correspondence, reports, and documentation.
  • •Basic software proficiencies including 10-key, alphanumeric data entry, contact management, and spreadsheet/word processing.
Skills:MentoringCoachingCommunicationCritical thinkingProblem-solving
Tech Stack:10-KeyAccountingAlphanumeric Data EntryContact ManagementHuman Resources SystemsSpreadsheetWord Processing/Typing

Company Brief

Home BancShares
Bank holding company that operates Centennial Bank and provides commercial and consumer banking services, including lending, deposits, treasury management, and online banking. Serves individuals, businesses, and public entities across the southern United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Conway, United States
Founded: 1998
WebsiteLinkedIn