Claims Specialist with Polish and English (m/f/d) (Bucarest, RO, 020339)

Allianz
Romania
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 1-2 yearsSkills: ["Problem-solving","Independent working","Quick thinking","Customer focus","Attention to detail"]

Handle customer calls and email inquiries with a high focus on satisfaction, providing accurate information and advice. Manage and update customer data in related applications, working through routine processes and target volumes while escalating complex cases to team leadership. Contribute to improving operational processes, participate in company trainings, and follow instructions to maintain service quality. Requires fluent Polish and English and comfort with Microsoft Office.

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FursaFursa
Allianz
Allianz
1 day ago

Claims Specialist with Polish and English (m/f/d) (Bucarest, RO, 020339)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Handle customer calls and email inquiries with a high focus on satisfaction, providing accurate information and advice. Manage and update customer data in related applications, working through routine processes and target volumes while escalating complex cases to team leadership. Contribute to improving operational processes, participate in company trainings, and follow instructions to maintain service quality. Requires fluent Polish and English and comfort with Microsoft Office.
Location: Romania
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Professionally manage calls and emails.
  • •Provide polite customer correspondence and ensure high satisfaction.
  • •Provide specific information and advice to clients.
  • •Record and update customer data and changes in job-related applications.
  • •Contribute to operational process improvements and complete company trainings.

Pay and Benefits

Perks:Health InsuranceAnnual BonusPaid LeaveLearning Budget

Key Requirements

  • •Fluent in Polish and English (min. B2).
  • •1–2 years of experience in a similar role is a plus.
  • •Solve problems independently and handle complex customer cases effectively.
  • •Manage a high volume of calls and requests while meeting deadlines.
  • •Comfortable using Microsoft Office (Outlook, Excel, Word, PowerPoint, Access).
Experience:1-2 yearsClaimsCustomer service
Skills:Problem-solvingIndependent workingQuick thinkingCustomer focusAttention to detail
Languages:PolishEnglish
Tech Stack:Microsoft OfficeOutlookExcelWordPowerPointAccessAIMachine LearningPredictive analyticsFraud detectionBusiness Intelligence

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn