Branch Manager I

UMB Financial
Wichita
Workplace: OnsiteFull timeFunction: SalesEducation: bachelorsSkills: ["Leadership","Coaching","Customer service","Collaboration","Communication"]

Lead a UMB branch as the frontline people and operations leader, setting the tone for exceptional customer service while driving retail strategy. Coach associates with proactive sales conversations, support performance and customer interactions, and help resolve escalations and complex account maintenance. Partner with internal teams such as small business and mortgage leaders, and complete ongoing education to meet sales performance and operational goals.

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UMB Financial
UMB Financial
2 months ago

Branch Manager I

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Lead a UMB branch as the frontline people and operations leader, setting the tone for exceptional customer service while driving retail strategy. Coach associates with proactive sales conversations, support performance and customer interactions, and help resolve escalations and complex account maintenance. Partner with internal teams such as small business and mortgage leaders, and complete ongoing education to meet sales performance and operational goals.
Location: Wichita
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Coach branch associates on performance, including proactive sales conversations, operational tasks, and customer interactions.
  • •Provide guidance to handle complex account maintenance and resolve customer escalations.
  • •Oversee all operational aspects of the branch and support teller transactions as needed.
  • •Collaborate with internal partners such as small business officers, mortgage officers, and private wealth managers.
  • •Complete continued education and training to meet individual sales performance and operational goals.

Pay and Benefits

Perks:Paid Leave401kAnnual IncentivePaid HolidaysHealth InsuranceDentalVisionGym MembershipAdoption AssistanceDependent Care

Key Requirements

  • •Bachelor’s degree in Business Administration or comparable college/business experience.
  • •2 years of leadership, associate development, or management experience.
  • •2 years of banking/financial services experience (or an education/experience combination equivalent).
  • •NMLS registration, or ability to obtain within 90 days.
  • •Reliable transportation and ability to work branch hours, including weekends and some evenings.
Experience:BankingFinancial services
Education:Bachelor's in Business Administration
Skills:LeadershipCoachingCustomer serviceCollaborationCommunication
Licenses:NMLS

Company Brief

UMB Financial
UMB Financial is a diversified financial holding company offering commercial banking, treasury management, payment solutions, trust services, and asset servicing. It serves businesses, institutions, and individuals through banking and financial products across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Kansas City, United States
Founded: 1913
WebsiteLinkedIn