Principal Consultant - ServiceNow (m/w/d)

Devoteam
Germany
Workplace: HybridFull timeFunction: Consulting & AdvisoryExperience: 9+ yearsSkills: ["Communication","Leadership","Coaching","Quality assurance","Strategic thinking"]

Lead ServiceNow architecture and delivery strategy for enterprise transformation initiatives. Translate business goals into scalable, secure ServiceNow target architectures, roadmaps, and technical solutions, while managing complex multi-modular implementations from concept through optimization. Serve as trusted advisor to clients up to C-level, facilitate workshops, ensure delivery quality via architecture principles and best practices, and support pre-sales with solution design, demos, estimates, and RFP contributions.

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Devoteam
Devoteam
2 days ago

Principal Consultant - ServiceNow (m/w/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead ServiceNow architecture and delivery strategy for enterprise transformation initiatives. Translate business goals into scalable, secure ServiceNow target architectures, roadmaps, and technical solutions, while managing complex multi-modular implementations from concept through optimization. Serve as trusted advisor to clients up to C-level, facilitate workshops, ensure delivery quality via architecture principles and best practices, and support pre-sales with solution design, demos, estimates, and RFP contributions.
Location: Germany
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Consulting & Advisory
Seniority: Sr. Manager level

Key Responsibilities

  • •Act as Lead Architect and strategic advisor, translating business strategies into ServiceNow target architectures, roadmaps, and technical solutions.
  • •Support international clients’ IT and enterprise process transformation and steer complex multi-modular ServiceNow initiatives from conception to continuous optimization.
  • •Be the central technical and functional point of contact, moderating workshops for requirements, gap analyses, and solution architectures up to C-level.
  • •Ensure quality of demanding customer projects through clear architecture principles, Quality Assurance, and best practices.
  • •Drive solutioning and pre-sales through solution design, technical demos, effort estimates, architecture concepts, and contributions to RFPs and offers.

Pay and Benefits

Perks:Paid LeaveLearning Budget

Key Requirements

  • •At least nine years’ experience in consulting or IT services, including at least five years focused on ServiceNow.
  • •Proven experience leading large, complex, multi-modular ServiceNow implementations.
  • •Deep expertise in the ServiceNow ecosystem, including platform architecture, design, data modeling, integrations, and technical implementation.
  • •ServiceNow Certified System Administrator, plus at least one Certified Implementation Specialist (e.g., CIS-ITSM or CIS-ITOM).
  • •Strong technical knowledge of JavaScript, Glide API, and web services like REST or SOAP, with experience translating requirements into solutions.
Experience:9+ yearsIT servicesServiceNow
Skills:CommunicationLeadershipCoachingQuality assuranceStrategic thinking
Certifications:ServiceNow Certified System AdministratorCertified Implementation SpecialistCIS-ITSMCIS-ITOM
Languages:GermanEnglish
Tech Stack:ServiceNowJavaScriptGlide APIRESTSOAPITSMITOMCMDBCSDMGRCHRSDCSMAsset ManagementScrumKanbanAWSGoogle CloudMicrosoftSAP

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn