Wise

2 months ago

WFM Operations Partner Senior Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead the Workforce Management (WFM) Operations Partner function, setting standards for decision quality and coaching Ops Partner Leads. Embed WFM disciplines into operational decision-making across the business, ensuring intraday, scheduling, and capacity principles are applied correctly while avoiding short-term actions that undermine medium- and long-term workforce plans. Act as the senior WFM representative to Operations heads, driving data-driven, scalable execution.

Location: Tallinn

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Lead and develop WFM Operations Partner Leads, including hiring, onboarding, role clarity, performance management, GrowWise cycles, and coaching.
•Set and reinforce expectations for decision quality, stakeholder behavior, and adherence to WFM principles and frameworks.
•Develop Ops Partner Leads from metric interpretation, structured decision support, and evidence-based challenge of Operations leadership.
•Ensure consistency of capability, judgement, and behavioral standards across the Ops Partner team via calibration and peer review.
•Act as the senior WFM representative to Operations Heads and senior leaders, owning the quality and consistency of workforce decisions and serving as the final escalation point for workforce-related decisions

Pay and Benefits

Salary: EUR 4,950 - 6,600 monthly

Perks:RelocationVisa Sponsorship

Key Requirements

•4+ Years WFM/Ops Experience: Proven track record in high-volume, scaled environments (Contact Centers or Shared Services).
•Financial Services Knowledge: Specific understanding of KYC, FinCrime, or regulated operational environments.
•The "Translator" Ability: Capable of turning complex WFM jargon (Erlang, Shrinkage, Occupancy) into clear, actionable business advice.
•Strategic Assertiveness: The backbone to constructively challenge senior leaders and say no when decisions undermine WFM plans
•Analytical Reasoning: Ability to interpret data trends and identify leading vs. lagging indicators rather than just reading metrics

Experience:4+ yearsFinancial servicesContact centersShared services

Skills:LeadershipStakeholder managementAnalytical thinkingChange managementCoaching

Languages:English

Tech Stack:CalabrioNICEVerintSQLLookerLooker Studio

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

2 months ago

WFM Operations Partner Senior Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Tallinn

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Lead and develop WFM Operations Partner Leads, including hiring, onboarding, role clarity, performance management, GrowWise cycles, and coaching.
•Set and reinforce expectations for decision quality, stakeholder behavior, and adherence to WFM principles and frameworks.
•Develop Ops Partner Leads from metric interpretation, structured decision support, and evidence-based challenge of Operations leadership.
•Ensure consistency of capability, judgement, and behavioral standards across the Ops Partner team via calibration and peer review.
•Act as the senior WFM representative to Operations Heads and senior leaders, owning the quality and consistency of workforce decisions and serving as the final escalation point for workforce-related decisions

Pay and Benefits

Salary: EUR 4,950 - 6,600 monthly

Perks:RelocationVisa Sponsorship

Key Requirements

•4+ Years WFM/Ops Experience: Proven track record in high-volume, scaled environments (Contact Centers or Shared Services).
•Financial Services Knowledge: Specific understanding of KYC, FinCrime, or regulated operational environments.
•The "Translator" Ability: Capable of turning complex WFM jargon (Erlang, Shrinkage, Occupancy) into clear, actionable business advice.
•Strategic Assertiveness: The backbone to constructively challenge senior leaders and say no when decisions undermine WFM plans
•Analytical Reasoning: Ability to interpret data trends and identify leading vs. lagging indicators rather than just reading metrics

Experience:4+ yearsFinancial servicesContact centersShared services

Skills:LeadershipStakeholder managementAnalytical thinkingChange managementCoaching

Languages:English

Tech Stack:CalabrioNICEVerintSQLLookerLooker Studio

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor