Lead - Solutions Engineer (Verticals)

Freshworks
Washington
Workplace: RemoteFull timeUSD 136,085 - 168,105 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 6-8 yearsEducation: bachelorsSkills: ["Presentation","Storytelling","Cross-functional collaboration","Communication","Prioritization"]

Serve as a dedicated technical and solution partner to North America sales teams supporting SLED, Higher Education, and Manufacturing verticals. Lead technical discovery, translate customer requirements into business and technical solutions, and deliver tailored product demonstrations of Freshworks’ ITSM/ITAM/ITOM/ESM capabilities (AI-first). Partner with Account Executives and cross-functional teams to refine solution narratives and return industry insights to the broader organization.

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Freshworks
Freshworks
1 day ago

Lead - Solutions Engineer (Verticals)

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Last checked: 14 hours agoStatus: Live

Job Summary

Serve as a dedicated technical and solution partner to North America sales teams supporting SLED, Higher Education, and Manufacturing verticals. Lead technical discovery, translate customer requirements into business and technical solutions, and deliver tailored product demonstrations of Freshworks’ ITSM/ITAM/ITOM/ESM capabilities (AI-first). Partner with Account Executives and cross-functional teams to refine solution narratives and return industry insights to the broader organization.
Location: Washington
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as a dedicated Solution Engineering partner to SLED, Higher Education, and Manufacturing sales teams, understanding vertical needs and buying environments.
  • •Collaborate with customers to identify and address critical business, operational, and technology challenges.
  • •Partner with Account Executives through technical/business discovery to shape solution strategy for active opportunities.
  • •Translate customer requirements into clearly defined business and technical solutions, including tailored demonstrations aligned to industry workflows and priorities.
  • •Articulate the value of Freshworks’ ITSM/ITAM/ITOM/ESM and AI capabilities to technical and executive audiences, and feed customer insights back to product and marketing teams.

Pay and Benefits

Salary: USD 136,085 - 168,105 annually

Key Requirements

  • •6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
  • •Experience supporting or selling SaaS solutions into SLED, Higher Education, and/or Manufacturing verticals.
  • •Strong understanding of vertical buying processes and technology priorities, and how requirements differ by industry.
  • •Strong experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms (preferred).
  • •Excellent presentation/storytelling and cross-functional communication skills to convey complex concepts to technical and executive audiences.
Experience:6-8 yearsSaaSITSMITAMITOMESMAI-enabled solutionsSLEDHigher EducationManufacturing
Education:Bachelor's in Bachelor’s
Skills:PresentationStorytellingCross-functional collaborationCommunicationPrioritization
Languages:English (US)
Tech Stack:SaaSITSMITAMITOMESMAI-firstAI-enabled solutions

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor