Sophos

2 months ago

Customer Success Associate – Scale

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Proactive Scale Customer Success role in a remote-friendly, regional team focused on onboarding, adoption, and long-term value for a large set of EMEA customers. You will drive engagement through 1:1 and 1:many channels, coordinate with cross-functional teams, and help renewals and expansions while mitigating risk and ensuring a cohesive customer experience.

Location: Bucharest

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Drive product adoption and customer outcomes through 1:1 and 1:many channels, including video calls, email engagement, and webinars.
•Support a range of digital touch points, aiming to bring customers to value in all stages of the customer lifecycle.
•Proactively engage customers to mitigate risk, promote renewal, and uncover expansion opportunities.
•Own timely escalation of customer and internal queries, understanding when to escalate vs when to problem solve/deep dive.
•Conduct effective and engaging customer calls and webinars; manage and prioritize a high volume of daily tasks.

Key Requirements

•Experience in customer success, customer support, sales, or customer marketing.
•Exceptional ability to communicate and foster positive business relationships; comfortable being accountable for driving success with customers.
•Ability to produce and deliver compelling customer materials to drive business objectives.
•Excellent organizational skills and ability to establish milestones and keep project plans on task.
•Understanding how organizations measure value and drive revenue with experience of recurring revenue sales models is an advantage.

Experience:CybersecuritySaaSEnterprise software

Skills:CommunicationRelationship-buildingOrganizationPresentationProblem-solving

Languages:English

Company Brief

Sophos

Provides enterprise cybersecurity software and services including endpoint protection, network security, cloud security, encryption, and managed threat response to protect organizations from advanced threats and ransomware.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Abingdon, United Kingdom

Founded: 1985

Website LinkedIn

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Sophos

2 months ago

Customer Success Associate – Scale

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Bucharest

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Drive product adoption and customer outcomes through 1:1 and 1:many channels, including video calls, email engagement, and webinars.
•Support a range of digital touch points, aiming to bring customers to value in all stages of the customer lifecycle.
•Proactively engage customers to mitigate risk, promote renewal, and uncover expansion opportunities.
•Own timely escalation of customer and internal queries, understanding when to escalate vs when to problem solve/deep dive.
•Conduct effective and engaging customer calls and webinars; manage and prioritize a high volume of daily tasks.

Key Requirements

•Experience in customer success, customer support, sales, or customer marketing.
•Exceptional ability to communicate and foster positive business relationships; comfortable being accountable for driving success with customers.
•Ability to produce and deliver compelling customer materials to drive business objectives.
•Excellent organizational skills and ability to establish milestones and keep project plans on task.
•Understanding how organizations measure value and drive revenue with experience of recurring revenue sales models is an advantage.

Experience:CybersecuritySaaSEnterprise software

Skills:CommunicationRelationship-buildingOrganizationPresentationProblem-solving

Languages:English

Company Brief

Sophos

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Abingdon, United Kingdom

Founded: 1985

Website LinkedIn