Principal Customer Success Manager, Strategic, France

Atlassian
France, Paris, United Kingdom, Poland, Netherlands, Germany
Workplace: RemoteFull timePLN 337,500 - 440,625Function: Customer Success & Account ManagementSkills: ["Trusted advisor","Problem-solving","Customer-centric mindset","Collaboration","Strategic planning"]

Own strategic customer relationships for Atlassian’s enterprise SaaS portfolio, guiding customer value realization through proactive Success Plans, QBRs, and adoption strategies. Partner cross-functionally with product, sales, support, and marketing to drive seamless customer experience. Manage complex enterprise stakeholders and implementation processes, mitigate churn by identifying risks early, and act as the Voice of the Customer by sharing feedback to improve how Atlassian serves Strategic customers.

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FursaFursa
Atlassian
Atlassian
13 hours ago

Principal Customer Success Manager, Strategic, France

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Last checked: 13 hours agoStatus: Live

Job Summary

Own strategic customer relationships for Atlassian’s enterprise SaaS portfolio, guiding customer value realization through proactive Success Plans, QBRs, and adoption strategies. Partner cross-functionally with product, sales, support, and marketing to drive seamless customer experience. Manage complex enterprise stakeholders and implementation processes, mitigate churn by identifying risks early, and act as the Voice of the Customer by sharing feedback to improve how Atlassian serves Strategic customers.
Location: France, Paris, United Kingdom, Poland, Netherlands, Germany
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop trusted advisor relationships with C-suite and executive-level customers to maximize value across the customer lifecycle.
  • •Guide customers and the Atlassian Account Team to develop Success Plans, including regular check-ins, QBRs, and strategic planning sessions.
  • •Drive early and sustained product adoption and execute adoption strategies for high value accounts, including change management and expansion of customer footprint.
  • •Navigate complex implementation processes with multiple global partners to meet enterprise needs.
  • •Mitigate churn via early risk identification, intervention, escalation, and mitigation in partnership with the account team; provide internal feedback as the Voice of the Customer.

Pay and Benefits

Salary: PLN 337,500 - 440,625
Equity and Bonus:Equity

Key Requirements

  • •Experience in Customer Success or account management managing strategic customers with a complex SaaS product portfolio.
  • •Enterprise/strategic book of business experience (roughly 15 accounts) balancing strategic engagements with a portfolio approach.
  • •Proven ability to establish yourself as a trusted advisor with customer partners to guide outcomes.
  • •Experience using Success Plans to align goals with business strategy, success metrics, and regular check-ins/QBRs.
  • •Fluency in French and English; experience with Gainsight (or similar), Salesforce, and BI tools such as Tableau.
Experience:SaaSEnterprise
Skills:Trusted advisorProblem-solvingCustomer-centric mindsetCollaborationStrategic planning
Languages:FrenchEnglish
Tech Stack:GainsightSalesforceTableauJiraConfluenceBI tools

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
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