Senior Telecom Billing Specialist

Twilio
United Kingdom, Ireland, Estonia
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsSkills: ["Communication","Negotiation","Tenacity","Problem-solving","Project management"]

Investigate telecom billing discrepancies and potential fraud for CPaaS services, building data-backed dispute case files. Own end-to-end dispute lifecycle—from intake and tracking to documented resolution—by analyzing call and messaging data, interpreting contractual terms, and negotiating settlements with customers and carriers. Partner with data analytics, engineering, and accounting, and create dashboards that communicate dispute metrics to drive action.

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FursaFursa
Twilio
Twilio
1 day ago

Senior Telecom Billing Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Investigate telecom billing discrepancies and potential fraud for CPaaS services, building data-backed dispute case files. Own end-to-end dispute lifecycle—from intake and tracking to documented resolution—by analyzing call and messaging data, interpreting contractual terms, and negotiating settlements with customers and carriers. Partner with data analytics, engineering, and accounting, and create dashboards that communicate dispute metrics to drive action.
Location: United Kingdom, Ireland, Estonia
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Advise account managers, accounting, and management on best practices for billing disputes.
  • •Negotiate with customers and carriers based on contractual terms and industry norms.
  • •Identify and handle fraudulent misuse (including AIT/IRSF) and billing errors by analyzing billing discrepancies.
  • •Own the end-to-end dispute lifecycle from intake through tracking and documented, timely resolution.
  • •Build dashboards and partner with data analytics, engineering, and accounting to reconcile accounts and resolve discrepancies.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceRetirement SavingsParental LeaveWellness StipendGenerous Time

Key Requirements

  • •8+ years of professional experience in telecom billing, revenue assurance, wholesale SMS billing settlements, and/or CPaaS fraud operations.
  • •Experience handling dispute resolution or billing analysis, including constructive negotiation with customers or vendors.
  • •Experience with data analysis using Excel/Google Sheets, Looker, or SQL.
  • •Strong written and verbal communication skills.
  • •Experience in project management.
Experience:8+ yearsTelecomCPaaSFraud operationsRevenue assuranceWholesale SMS
Skills:CommunicationNegotiationTenacityProblem-solvingProject management
Tech Stack:ExcelGoogle SheetsLookerSQLPythonAirtable

Company Brief

Twilio
Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn