Trulioo

2 days ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Provide technical support and exceptional customer service to SMB and Enterprise customers, troubleshooting and resolving issues while meeting SLA expectations. Configure and troubleshoot identity verification products and services with close attention to detail. Partner cross-functionally to resolve problems, conduct client due diligence and quality audits, and use generative AI tools to draft accurate responses and improve internal support resources.

Location: Vancouver

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support and customer service to SMB and Enterprise customers in a timely manner.
•Troubleshoot, correct, and configure products and services while adhering to SLAs.
•Respond professionally to internal and external stakeholder questions, collaborating with relevant teams to resolve issues.
•Perform client due diligence and conduct regular audits for compliance and quality assurance.
•Use generative AI assistants to draft responses and help train, test, and improve internal AI support resources; audit AI outputs.

Pay and Benefits

Salary: CAD 55,000 - 72,000 annually

Perks:Health InsuranceDentalVisionPaid LeaveParental LeaveLearning Budget

Key Requirements

•Post-secondary degree or combination of desired experience and education.
•2-5 years of experience in a customer-facing role in a technical, fast-paced environment.
•Experience supporting users on a SaaS platform using APIs.
•Experience using generative AI tools (e.g., ChatGPT, Claude, Gemini, or internal copilots) to improve productivity and communication.
•Strong customer service orientation with excellent written and verbal communication, plus strong troubleshooting and attention to detail.

Experience:2-5 yearsSaaS

Skills:Customer serviceCommunicationTroubleshootingProblem-solvingAttention to detail

Languages:English

Tech Stack:APIsSaaSMS ExcelChatGPTClaudeGemini

Company Brief

Trulioo

Provides global identity verification and compliance solutions via a cloud-based platform that helps businesses verify customers, prevent fraud, and meet KYC/AML requirements across jurisdictions and industries.

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Vancouver, Canada

Founded: 2011

Website LinkedIn

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Trulioo

2 days ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Vancouver

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support and customer service to SMB and Enterprise customers in a timely manner.
•Troubleshoot, correct, and configure products and services while adhering to SLAs.
•Respond professionally to internal and external stakeholder questions, collaborating with relevant teams to resolve issues.
•Perform client due diligence and conduct regular audits for compliance and quality assurance.
•Use generative AI assistants to draft responses and help train, test, and improve internal AI support resources; audit AI outputs.

Pay and Benefits

Salary: CAD 55,000 - 72,000 annually

Perks:Health InsuranceDentalVisionPaid LeaveParental LeaveLearning Budget

Key Requirements

•Post-secondary degree or combination of desired experience and education.
•2-5 years of experience in a customer-facing role in a technical, fast-paced environment.
•Experience supporting users on a SaaS platform using APIs.
•Experience using generative AI tools (e.g., ChatGPT, Claude, Gemini, or internal copilots) to improve productivity and communication.
•Strong customer service orientation with excellent written and verbal communication, plus strong troubleshooting and attention to detail.

Experience:2-5 yearsSaaS

Skills:Customer serviceCommunicationTroubleshootingProblem-solvingAttention to detail

Languages:English

Tech Stack:APIsSaaSMS ExcelChatGPTClaudeGemini

Company Brief

Trulioo

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Vancouver, Canada

Founded: 2011

Website LinkedIn