Elastic

1 week ago

Customer Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own the technical success of Elastic customers by creating and communicating tailored Technical Success Plans across Observability, Cybersecurity, and Enterprise Search. Serve as a Trusted Technical Advisor alongside account teams to drive onboarding, adoption, and consumption of Elastic solutions, remove technical frictions, and coordinate with support to improve resolution. Translate customer business needs into technical requirements, continuously assess usage, and identify expansion opportunities to grow ARR.

Location: Barcelona

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Collaborate with the account team and Solutions Architect/Pre-sales engineer to provide ongoing technical coverage and support.
•Define technical success plans and map the optimal consumption and deployment of Elastic solutions to customer business objectives.
•Ensure a successful customer technical journey from onboarding to adoption while continuously driving consumption.
•Identify and eliminate technical frictions, and coordinate with support to smooth resolution and adoption.
•Review customer consumption, recommend upgrades/enhancements, and find expansion opportunities to help grow ARR.

Travel: High travel

Pay and Benefits

Perks:Health InsuranceParental Leave

Key Requirements

•Fluency in English is required for this role.
•Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field is highly preferred.
•Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
•Experience with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and the ability to align them with business objectives.
•Excellent communication and presentation skills, plus strong relationship-building and problem-solving capabilities.

Education:Bachelor's

Skills:CommunicationPresentationRelationship-buildingProblem-solvingProject coordination

Languages:English

Tech Stack:ElasticObservabilityCybersecurityEnterprise SearchElasticsearchLogstashKibana

Company Brief

Elastic

Builds the Elastic Stack (Elasticsearch, Kibana, Beats, Logstash) and provides search, observability, and security solutions that enable organizations to search, analyze, and protect data in real time across applications, infrastructure, and enterprises.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2012

Website LinkedIn

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Elastic

1 week ago

Customer Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Barcelona

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Collaborate with the account team and Solutions Architect/Pre-sales engineer to provide ongoing technical coverage and support.
•Define technical success plans and map the optimal consumption and deployment of Elastic solutions to customer business objectives.
•Ensure a successful customer technical journey from onboarding to adoption while continuously driving consumption.
•Identify and eliminate technical frictions, and coordinate with support to smooth resolution and adoption.
•Review customer consumption, recommend upgrades/enhancements, and find expansion opportunities to help grow ARR.

Travel: High travel

Pay and Benefits

Perks:Health InsuranceParental Leave

Key Requirements

•Fluency in English is required for this role.
•Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field is highly preferred.
•Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
•Experience with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and the ability to align them with business objectives.
•Excellent communication and presentation skills, plus strong relationship-building and problem-solving capabilities.

Education:Bachelor's

Skills:CommunicationPresentationRelationship-buildingProblem-solvingProject coordination

Languages:English

Tech Stack:ElasticObservabilityCybersecurityEnterprise SearchElasticsearchLogstashKibana

Company Brief

Elastic

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2012

Website LinkedIn