Senior Implementation Consultant

UpGuard
Los Angeles, Austin, Miami, Seattle, Denver, Chicago, Philadelphia, New Orleans, Pittsburgh, Dallas, Baltimore, Boston, San Francisco
Workplace: RemoteFull timeUSD 120,000 - 150,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Builder mindset","Stakeholder management","Consultative communication","Calm under ambiguity","Problem-solving"]

Lead end-to-end enterprise implementations for a cyber risk posture management platform, building repeatable methodologies, project plans, and SOPs from front-line experience. Own complex deployments and prevent scope creep while running UAT for seamless handoff to Customer Success. Deeply troubleshoot integrations using REST APIs, webhooks, and systems like ITSM, SIEM, and SSO, while translating ambiguous client needs into actionable technical specifications and scalable workflows.

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UpGuard
UpGuard
2 weeks ago

Senior Implementation Consultant

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead end-to-end enterprise implementations for a cyber risk posture management platform, building repeatable methodologies, project plans, and SOPs from front-line experience. Own complex deployments and prevent scope creep while running UAT for seamless handoff to Customer Success. Deeply troubleshoot integrations using REST APIs, webhooks, and systems like ITSM, SIEM, and SSO, while translating ambiguous client needs into actionable technical specifications and scalable workflows.
Location: Los Angeles, Austin, Miami, Seattle, Denver, Chicago, Philadelphia, New Orleans, Pittsburgh, Dallas, Baltimore, Boston, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Design and document repeatable implementation methodologies, project plans, and SOPs.
  • •Own complex enterprise deployments end-to-end, managing client expectations and preventing scope creep.
  • •Develop deep expertise in the platform and troubleshoot complex integrations using REST APIs, webhooks, and third-party systems.
  • •Translate ambiguous client needs into actionable technical specifications and re-engineer legacy workflows.
  • •Lead stakeholder engagement across technical and executive audiences and connect Professional Services, Sales, and Product to feed insights back to the roadmap.

Pay and Benefits

Salary: USD 120,000 - 150,000 annually
Perks:Health InsuranceLearning BudgetRemote WorkPaid LeaveParental Leave

Key Requirements

  • •5+ years in B2B SaaS implementation, solutions architecture, or professional services with a track record managing concurrent complex enterprise deployments.
  • •Experience consulting with large-scale organizations (5,000+ employees) and expertise in GRC is highly desirable.
  • •Strong ability to hold executive stakeholders confidently, push back when needed, and guide customers to best practices.
  • •Experience with PSA tools (Rocketlane, Certinia, Productive, etc.).
  • •Technically sharp enough to read API documentation, design data mappings, and troubleshoot integrations independently.
Experience:5+ yearsB2B SaaSCybersecurityGRCThird-party risk management
Skills:Builder mindsetStakeholder managementConsultative communicationCalm under ambiguityProblem-solving
Tech Stack:REST APIsAPIsWebhooksUATData mappingsITSMSIEMSSORocketlaneCertiniaProductive

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

UpGuard
Provides cybersecurity solutions including risk ratings, third-party vendor risk management, and data breach detection to help organizations assess and reduce cyber risk across their digital supply chain.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn