Operation Senior Supervisor

Zurich Insurance
China
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Teamwork","Customer service","Learning agility"]

Handle customer inquiries via email, online chat, and phone, providing accurate after-sales support and guidance on claims intimation. Manage end-to-end policy administration in systems, including new policies, changes, renewals, and endorsements while ensuring data accuracy. Record customer interactions, feedback, and complaints, follow procedures for resolution, and collaborate with internal teams such as underwriting, claims, and operations to drive timely outcomes.

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FursaFursa
Zurich Insurance
Zurich Insurance
4 hours ago

Operation Senior Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Handle customer inquiries via email, online chat, and phone, providing accurate after-sales support and guidance on claims intimation. Manage end-to-end policy administration in systems, including new policies, changes, renewals, and endorsements while ensuring data accuracy. Record customer interactions, feedback, and complaints, follow procedures for resolution, and collaborate with internal teams such as underwriting, claims, and operations to drive timely outcomes.
Location: China
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •通过电子邮件、在线聊天系统以及语音电话，及时、准确处理客户咨询。
  • •为客户解答售后服务相关问题。
  • •专业处理理赔初报，指导客户完成理赔申请流程，并跟踪理赔进度。
  • •负责端到端的保单行政管理工作（新保单录入、信息变更、续保、批改等），维护并更新客户与保单数据以确保准确性。
  • •准确记录客户互动信息、反馈及投诉，并按流程跟进与处理；与核保、理赔、运营部等内部部门协作。

Key Requirements

  • •具备良好的中文和英文书面及口头沟通能力。
  • •具备良好的客户服务经验（可通过英文电话、在线聊天及电子邮件提供客户服务）；有旅游保险相关经验者优先。
  • •熟练使用Microsoft Office办公软件，并具备快速学习能力以掌握保险产品知识、内部系统操作及服务流程。
  • •具备团队协作与良好的沟通能力，能与团队成员或跨部门团队有效协作。
Skills:CommunicationTeamworkCustomer serviceLearning agility
Languages:ChineseEnglish
Tech Stack:Microsoft Office

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn