Customer Service Manager

Aon
United States
Workplace: HybridFull timeUSD 86,500 - 92,000 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Leadership","Verbal communication","Written communication","Analytical skills","Time management","Organizational skills","Interpersonal skills"]

Lead and mentor a team of underwriters supporting Aon Affinity’s K&K Insurance Mass Merchandising business. Oversee underwriting of complex, high-value accounts, monitor portfolio performance, and implement strategies aligned to business objectives. Partner with sales, claims, and product development to resolve client issues and enhance offerings, while ensuring compliance with regulatory and internal audit standards. Bring strong customer service and analytical leadership to improve decision quality and tools.

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FursaFursa
Aon
Aon
1 month ago

Customer Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead and mentor a team of underwriters supporting Aon Affinity’s K&K Insurance Mass Merchandising business. Oversee underwriting of complex, high-value accounts, monitor portfolio performance, and implement strategies aligned to business objectives. Partner with sales, claims, and product development to resolve client issues and enhance offerings, while ensuring compliance with regulatory and internal audit standards. Bring strong customer service and analytical leadership to improve decision quality and tools.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead, mentor, and develop a team of underwriters, including performance reviews, coaching, and training.
  • •Conduct interviewing and hiring for potential candidates.
  • •Oversee underwriting of complex or high-value accounts using underwriting guidelines and risk-selection criteria.
  • •Monitor portfolio performance, identify trends, and recommend corrective actions to maintain profitability and support growth.
  • •Ensure compliance with regulatory requirements and internal audit standards, and approve underwriting decisions beyond team authority limits.

Pay and Benefits

Salary: USD 86,500 - 92,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceTuition Assistance

Key Requirements

  • •Lead, mentor, and develop a team with strong leadership skills.
  • •Apply underwriting guidelines and risk-selection criteria for complex/high-value accounts.
  • •Obtain and maintain a P&C license (preferred; must be obtained within 6 months of hire).
  • •Strong verbal, written, analytical, and time-management skills with attention to detail.
  • •Proficiency with Microsoft Office (Excel and Word) and insurance/customer service experience, including verbal/telephone skills.
Experience:InsuranceCustomer service
Education:High School
Skills:LeadershipVerbal communicationWritten communicationAnalytical skillsTime managementOrganizational skillsInterpersonal skills
Licenses:P&C license
Languages:English
Tech Stack:Microsoft OfficeExcelWord

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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