Customer Success Manager

Stripe
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Problem-solving","Organizational rigor","Executive presence","Presentation skills","Organizational and time management"]

Manage a portfolio of enterprise customers through the post-sales lifecycle, delivering proactive workshops, business reviews, and payments insights. Drive account health, product adoption, renewals, growth, referrals, and customer satisfaction. Serve as a trusted payments and product advisor by aligning user priorities with the Stripe roadmap and sharing actionable feedback across Product, Engineering, Support, Marketing, and Sales.

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Stripe
Stripe
9 hours ago

Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Manage a portfolio of enterprise customers through the post-sales lifecycle, delivering proactive workshops, business reviews, and payments insights. Drive account health, product adoption, renewals, growth, referrals, and customer satisfaction. Serve as a trusted payments and product advisor by aligning user priorities with the Stripe roadmap and sharing actionable feedback across Product, Engineering, Support, Marketing, and Sales.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Partner with account executives and technical account managers to support post-sale engagements focused on retention and growth of enterprise customers.
  • •Manage a book of customers to improve account health, including performance, product adoption, usage velocity, renewals, referrals, and satisfaction.
  • •Provide trusted payments and product advisory by delivering payment performance and industry insights.
  • •Run business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and guide optimization of Stripe value.
  • •Advocate for customers internally by sharing feedback and insights with Product Management, Engineering, Support, Marketing, and Sales to improve the user experience.

Key Requirements

  • •7+ years of experience in a client-facing role, ideally in enterprise relationship management with global, complex organizations and technical product partnerships.
  • •Strong business sense and understanding of drivers and strategies behind customers’ businesses.
  • •Proven ability to lead technical conversations and persuade others to take action based on requirements and value delivered.
  • •Strong problem-solving skills.
  • •Demonstrated success achieving targets and goals, preferably in a sales setting.
Experience:7+ yearsEnterprise customer successEnterprise relationship managementPayments
Skills:Problem-solvingOrganizational rigorExecutive presencePresentation skillsOrganizational and time management
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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