Manager, Reservations

Kerzer International
Mexico
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communications","Problem solving","Leadership","Negotiation"]

Oversee the daily operations of the Reservations department, including staffing processes for hiring, training, administration, and discipline. Coordinate reservations agents’ operational and administrative activities while ensuring strong guest satisfaction standards. Manage reservation communications, policies, rates, and telephone etiquette, and stay aligned with other resort departments to optimize reservation and activity efficiency. Handle guest reservation complaints and train teams on policy and rate updates.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Kerzer International
Kerzer International
1 hour ago

Manager, Reservations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Oversee the daily operations of the Reservations department, including staffing processes for hiring, training, administration, and discipline. Coordinate reservations agents’ operational and administrative activities while ensuring strong guest satisfaction standards. Manage reservation communications, policies, rates, and telephone etiquette, and stay aligned with other resort departments to optimize reservation and activity efficiency. Handle guest reservation complaints and train teams on policy and rate updates.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Coordinate operational and administrative activities of reservations agents.
  • •Ensure full knowledge of service features, accommodations, rates, seasons, and resort reservations policies and procedures.
  • •Maintain close coordination with all resort departments to ensure reservation and activities efficiency at the highest standards.
  • •Oversee reservation communications (including future reservations, property information, and rates) and telephone communications per company etiquette.
  • •Train reservations agents on rate modifications and resort policies/procedures; manage confirmed reservations and communications to executive members; follow up guest reservation complaints.

Key Requirements

  • •Bachelor’s studies in Administration or a related hospitality field.
  • •Bilingual English/Spanish.
  • •Minimum 2 years of experience in the same reservations manager position.
  • •Proficiency with the Opera system (or similar).
  • •Knowledge of sales skills, distribution channels (e.g., The Leading Hotels of the World, GFS, e-commerce, groups), and resort reservations policies and procedures.
Experience:Hospitality
Education:Bachelor's in Administration or related to hospitality business
Skills:CommunicationsProblem solvingLeadershipNegotiation
Languages:EnglishSpanish
Tech Stack:Opera systemE-commerce

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn