Customer Experience Banker - Southaven Snowden Grove

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Sales acumen","Relationship management","Communication","Presentation"]

Serve as a Financial Concierge for walk-in branch customers, helping them achieve financial goals by proactively identifying needs, recommending deposit and other banking products, and resolving issues efficiently. Build and retain consumer and business relationships through a disciplined sales process, follow-up, outbound calling, and referrals. Ensure compliance with operational, security, risk, and regulatory policies while providing exemplary customer service and educating customers on deposit products.

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Huntington Bancshares
Huntington Bancshares
4 hours ago

Customer Experience Banker - Southaven Snowden Grove

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as a Financial Concierge for walk-in branch customers, helping them achieve financial goals by proactively identifying needs, recommending deposit and other banking products, and resolving issues efficiently. Build and retain consumer and business relationships through a disciplined sales process, follow-up, outbound calling, and referrals. Ensure compliance with operational, security, risk, and regulatory policies while providing exemplary customer service and educating customers on deposit products.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Educate customers on consumer deposit products and maintain proficiency in explaining them.
  • •Identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Follow all operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High school diploma or GED and at least 1 year of customer service or military service in an administration/contracting/civil affairs or similar role, or a Bachelor's degree.
  • •Experience in customer service in banking, financial services, or goal-driven retail sales (preferred 1+ year).
  • •Ability to handle cash (preferred).
  • •Comfort using technology such as mobile services and online banking services (preferred).
  • •Demonstrated ability to provide excellent customer service and resolve customer issues.
Experience:1+ years
Skills:Customer serviceSales acumenRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn