Customer Service Advisor - UAE Account (Instashop)

Manage customer orders as the primary point of contact for customers and vendors, handling inquiries, issues, and feedback across calls, messages, email, and chats. Deliver high-quality support by understanding customer needs, using resources to resolve questions, and meeting service performance metrics like response time, resolution rate, and satisfaction. Coordinate with rider support and merchants, provide basic IT troubleshooting, escalate recurring failures, and support/mentor team members on the floor.