Field Service Technician- Los Angeles

Ocado Group
Los Angeles
Workplace: RemoteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Communication","Independent work","Teamwork","Customer service"]

Support and resolve escalated technical issues involving Ocado Smart Platform robotic machines and related systems. Troubleshoot hardware and electrical problems using wiring diagrams, device logs, and SOPs, and coordinate with hardware and software teams via an escalation matrix. Maintain onsite spare-part inventory, perform preventative maintenance, update ticketing daily, and provide on-site customer support while traveling to customer sites as needed.

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Ocado Group
Ocado Group
1 week ago

Field Service Technician- Los Angeles

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support and resolve escalated technical issues involving Ocado Smart Platform robotic machines and related systems. Troubleshoot hardware and electrical problems using wiring diagrams, device logs, and SOPs, and coordinate with hardware and software teams via an escalation matrix. Maintain onsite spare-part inventory, perform preventative maintenance, update ticketing daily, and provide on-site customer support while traveling to customer sites as needed.
Location: Los Angeles
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Address and resolve complex issues escalated by Product Support Specialists.
  • •Follow the escalation matrix to engage hardware and software teams as necessary.
  • •Troubleshoot robotic machine issues, including Fanuc Arms, network connections, hard drives, and electrical box malfunctions.
  • •Read and interpret device logs and implement SOP-related changes for remote monitoring systems.
  • •Perform preventative maintenance, manage onsite spare-part inventory and audits, and update the ticketing tool daily.

Key Requirements

  • •Up to 1 year of experience in a similar role in a technical environment.
  • •Strong understanding of electrical systems, network connections, and robotic technologies.
  • •Ability to troubleshoot and solve complex technical problems.
  • •Effective communication skills to explain technical issues to non-technical users.
  • •Proficiency using ticketing systems such as Freshdesk and Jira.
Experience:Robotics
Education:Bachelor's in Electrical Engineering / Computer Hardware and Software
Skills:TroubleshootingProblem-solvingCommunicationIndependent workTeamworkCustomer service
Languages:English
Tech Stack:Fanuc ArmsFreshdeskJira

Company Brief

Ocado Group
Ocado Group provides end-to-end automation, robotics, and software solutions for online grocery retail and logistics, licensing its Ocado Smart Platform to supermarket partners worldwide while operating its own retail joint ventures.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hatfield, United Kingdom
Founded: 2000
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn