Dell

2 days ago

Senior Technician, Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide world-class technical support for Dell Technologies products by performing hands-on hardware diagnostics and component replacements. Document incidents with detailed steps and results, and support remote diagnostics for critical issues using Dell systems. Ensure safe troubleshooting by following security and ESD (electrostatic discharge) prevention procedures, and escalate complex problems with complete evidence packages.

Location: Panama

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Perform hardware diagnostics and replace components.
•Capture detailed records and steps for remote analysis.
•Escalate complex problems with complete evidence packages.
•Follow and ensure compliance with safety procedures and ESD prevention.

Key Requirements

•More than 2 years of relevant experience.
•Hands-on knowledge of tools, test equipment, and repair procedures.
•Experience documenting troubleshooting steps and outcomes.
•Knowledge of safety standards and ESD (electrostatic discharge) damage prevention.
•Advanced English.

Experience:2+ years

Education:

Skills:TroubleshootingDocumentationAttention to detail

Languages:English

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Dell

2 days ago

Senior Technician, Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Panama

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Perform hardware diagnostics and replace components.
•Capture detailed records and steps for remote analysis.
•Escalate complex problems with complete evidence packages.
•Follow and ensure compliance with safety procedures and ESD prevention.

Key Requirements

•More than 2 years of relevant experience.
•Hands-on knowledge of tools, test equipment, and repair procedures.
•Experience documenting troubleshooting steps and outcomes.
•Knowledge of safety standards and ESD (electrostatic discharge) damage prevention.
•Advanced English.

Experience:2+ years

Education:

Skills:TroubleshootingDocumentationAttention to detail

Languages:English

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor