Security Center Ops Sr. Specialist

NTT
Noida
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales Engineering0Education: bachelorsSkills: ["Customer service","Communication","Problem-solving","Analytical thinking","Knowledge sharing"]

Monitor and analyze security logs in real time to protect NTT Data Services clients, correlating events and assessing malware and exploit severity. Handle inbound customer technical assistance requests, process and escalate tickets using SOPs to meet SLA requirements, and produce shift reporting and turnover logs. Investigate issues using packet analysis and networking/protocol expertise, communicate technical findings to customers and internal teams, and support ongoing knowledge sharing and control execution.

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FursaFursa
NTT
NTT
2 days ago

Security Center Ops Sr. Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: first listed 2 weeks ago

Job Summary

Monitor and analyze security logs in real time to protect NTT Data Services clients, correlating events and assessing malware and exploit severity. Handle inbound customer technical assistance requests, process and escalate tickets using SOPs to meet SLA requirements, and produce shift reporting and turnover logs. Investigate issues using packet analysis and networking/protocol expertise, communicate technical findings to customers and internal teams, and support ongoing knowledge sharing and control execution.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Perform real-time log analysis to provide network and data security using log correlation platforms.
  • •Evaluate/deconstruct malware using open-source and vendor tools.
  • •Respond to inbound phone and electronic requests for technical assistance and manage escalations.
  • •Use a ticketing system and standard operating procedures to process requests and adhere to client SLAs.
  • •Monitor, report, and conduct shift turnover; evaluate event severity and provide resolution plans for system and network issues.

Key Requirements

  • •Bachelor’s degree in computer science, systems engineering, management information systems, or equivalent experience.
  • •0–2 years of experience with incident handling, log management, antivirus, firewalls, and Security Information & Event Management (SIEM) systems.
  • •Experience with root cause analysis, problem solving, and getting to underlying causes.
  • •Experience with network connectivity and protocols such as TCP/IP, VPNs, VLAN, NAT, and DHCP.
  • •Customer service/support experience managing customer experience.
Experience:0Security operationsIncident responseSIEM
Education:Bachelor's
Skills:Customer serviceCommunicationProblem-solvingAnalytical thinkingKnowledge sharing
Certifications:Security+ITIL
Tech Stack:SIEMLog managementAntivirusFirewallsIncident handlingPacket analysisTicketing systemUnixLinuxTCP/IPVPNVLANNATDHCPMalware analysisOpen-source toolsVendor-provided toolsNIST 800-53

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn