Sr. Relationship Officer - Client Services (Business Banking)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Independently provide operational support for business banking clients, including resolving client queries across trade and non-trade products, supporting onboarding, and fulfilling KYC documentation requirements. Review and validate customer documents for account opening and KYC changes, maintain accurate records, and coordinate with Operations, Compliance, and IT. Escalate complex issues, identify process/system gaps, support UAT activities, and guide junior staff while maintaining strong compliance standards.

Location: Fujairah

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Mid level

Key Responsibilities

•Handle client and internal queries across trade and non-trade products.
•Initiate customer contact to support new client onboarding based on Relationship Managers’ details and KYC-related activities.
•Obtain, review, and validate customer documentation for account opening and KYC changes (shareholding, signatories, mandates, and customer details).
•Maintain accurate records of queries, resolutions, follow-ups, and system updates for onboarding and KYC reviews.
•Escalate unresolved/complex queries to the Manager, coordinate with Operations/Compliance/IT, identify process/system gaps, support UAT, and guide junior staff.

Key Requirements

•Minimum 5–7 years of banking experience in customer service, operations, or KYC support.
•Strong knowledge of banking products and AML/KYC and documentation requirements.
•Bachelor’s degree in a business field such as accounting, commerce, or economics.
•Proficiency in Microsoft Office and banking applications.
•Customer-focused mindset with effective communication skills.

Experience:5-7 yearsBanking

Education:Bachelor's in Accounting, Commerce and Economics

Skills:Customer-focused mindsetCommunicationCollaborationResults orientationAgility and innovation

Tech Stack:Microsoft OfficeBanking applications

Company Brief

National Bank of Fujairah

Website

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National Bank of Fujairah

3 days ago

Sr. Relationship Officer - Client Services (Business Banking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Fujairah

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Mid level

Key Responsibilities

•Handle client and internal queries across trade and non-trade products.
•Initiate customer contact to support new client onboarding based on Relationship Managers’ details and KYC-related activities.
•Obtain, review, and validate customer documentation for account opening and KYC changes (shareholding, signatories, mandates, and customer details).
•Maintain accurate records of queries, resolutions, follow-ups, and system updates for onboarding and KYC reviews.
•Escalate unresolved/complex queries to the Manager, coordinate with Operations/Compliance/IT, identify process/system gaps, support UAT, and guide junior staff.

Key Requirements

•Minimum 5–7 years of banking experience in customer service, operations, or KYC support.
•Strong knowledge of banking products and AML/KYC and documentation requirements.
•Bachelor’s degree in a business field such as accounting, commerce, or economics.
•Proficiency in Microsoft Office and banking applications.
•Customer-focused mindset with effective communication skills.

Experience:5-7 yearsBanking

Education:Bachelor's in Accounting, Commerce and Economics

Skills:Customer-focused mindsetCommunicationCollaborationResults orientationAgility and innovation

Tech Stack:Microsoft OfficeBanking applications

Company Brief

National Bank of Fujairah

Website