Sales Operations Manager, Enablement

Scribe
San Francisco
Workplace: HybridFull timeUSD 97,800 - 175,000 annuallyFunction: Business OperationsSkills: ["Stakeholder management","Workflow design","Specification","Cross-functional coordination","Training delivery"]

Own the end-to-end day-in-the-life workflows for every GTM role (AE, BDR, CSM, SE) and make them consistent across pods. Design the task/queue/report experience, build a manager inspection layer for adoption tracking, and run new-hire onboarding cohorts. Re-architect broken workflows, drive change adoption when pricing/process/tooling shifts, and run front-line user support and the case queue using Scribe Capture and Optimize to remove where reps get stuck.

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FursaFursa
Scribe
Scribe
6 days ago

Sales Operations Manager, Enablement

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the end-to-end day-in-the-life workflows for every GTM role (AE, BDR, CSM, SE) and make them consistent across pods. Design the task/queue/report experience, build a manager inspection layer for adoption tracking, and run new-hire onboarding cohorts. Re-architect broken workflows, drive change adoption when pricing/process/tooling shifts, and run front-line user support and the case queue using Scribe Capture and Optimize to remove where reps get stuck.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Map complete day-in-the-life workflows for AE, BDR, CSM, SE, and their managers so reps know what to do without hunting.
  • •Design a consistent task, queue, and report experience across every pod.
  • •Build a manager inspection layer to check adoption on a defined cadence.
  • •Run onboarding cohorts end to end, including systems training, first workflows, and ramp milestones.
  • •Own change adoption and re-architect broken workflows; run front-line user support and the case queue to find where reps get stuck.

Pay and Benefits

Salary: USD 97,800 - 175,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Parental

Key Requirements

  • •Operate as a stakeholder/program owner through at least one CRM or systems implementation at a B2B SaaS company.
  • •Analyze broken workflows and design/spec the fix rather than documenting the current process.
  • •Understand Salesforce and adjacent GTM systems well enough to brief systems teams precisely.
  • •Run onboarding or training cohorts end to end, coordinating contributors into one coherent experience.
  • •Run training sessions and office hours in front of large groups of field reps.
Experience:B2B SaaSCRM implementationSalesCustomer SuccessEnablementGTM
Skills:Stakeholder managementWorkflow designSpecificationCross-functional coordinationTraining delivery
Tech Stack:SalesforceCRMAI-native toolsScribe CaptureScribe Optimize

Company Brief

Scribe
Creates Scribe, a SaaS tool that automatically generates step-by-step guides and documentation from user workflows, capturing screenshots and annotations to streamline onboarding, training, and knowledge sharing for teams.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn