Head, Local Shops

Delivery Hero
Dhaka
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 10-12 yearsSkills: ["Leadership","Stakeholder management","Communication","Negotiation","Transformation mindset"]

Lead the Head of Shops function for foodpanda’s Q-commerce marketplace in Bangladesh, shaping the marketplace experience strategy across vendors, retail partners, and customers. Drive growth and operational excellence by managing and developing Strategic and Key Account Managers, expanding vendor portfolios, and strengthening long-term partnerships. Use data-driven insights to improve performance, profitability, and customer satisfaction, while coordinating with Operations, Commercial, and Product to ensure flawless execution and continuous improvement.

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FursaFursa
Delivery Hero
Delivery Hero
4 days ago

Head, Local Shops

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead the Head of Shops function for foodpanda’s Q-commerce marketplace in Bangladesh, shaping the marketplace experience strategy across vendors, retail partners, and customers. Drive growth and operational excellence by managing and developing Strategic and Key Account Managers, expanding vendor portfolios, and strengthening long-term partnerships. Use data-driven insights to improve performance, profitability, and customer satisfaction, while coordinating with Operations, Commercial, and Product to ensure flawless execution and continuous improvement.
Location: Dhaka
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Director level

Key Responsibilities

  • •Provide strategic leadership across commercial and operational functions to ensure strong marketplace performance and sustainable growth.
  • •Lead, mentor, and develop the team of Strategic and Key Account Managers to deliver operational excellence and achieve business objectives.
  • •Define and execute a profitable business strategy to expand the vendor portfolio, deepen partnerships, and enhance customer value.
  • •Build and maintain long-term partnerships with major retail chains and independent stores through effective negotiation and relationship management.
  • •Improve operational efficiency and scalability using data-driven processes, automation, best practices, and KPI management across growth and customer satisfaction.

Key Requirements

  • •10–12+ years of experience in e-commerce, retail, or marketplace management and customer experience, with proven leadership managing large cross-functional teams.
  • •Demonstrated success driving commercial growth and operational excellence in fast-paced multi-sided marketplace environments (vendors, customers, delivery partners).
  • •Strong data-driven decision-making skills, able to interpret growth, profitability, and customer satisfaction metrics and translate insights into actions.
  • •Proven expertise in account management, portfolio growth, and vendor relationship management, including negotiating partnerships with major retail chains and independent stores.
  • •Ability to lead transformation initiatives, optimize processes, and implement scalable, customer-centric solutions.
Experience:10-12 yearsE-commerceRetailMarketplaceQ-commerceCustomer experienceMulti-sided marketplaces
Skills:LeadershipStakeholder managementCommunicationNegotiationTransformation mindset
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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