Customer Service Agent: Arabic speaker (Morning Shift)

Fever Up
Spain
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Planning","Organization","Time management"]

Provide customer support for incidents across email, phone, and social media, managing incoming calls and chats and ensuring customers receive accurate, complete answers. Handle complaints with timely resolutions, follow up to confirm outcomes, and maintain detailed interaction records and documentation. Work closely with Operations when incident resolutions require parallel support, following communication procedures, guidelines, and policies. Morning shift schedule is 8:00–16:00 (5 days/week).

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FursaFursa
Fever Up
Fever Up
1 year ago

Customer Service Agent: Arabic speaker (Morning Shift)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide customer support for incidents across email, phone, and social media, managing incoming calls and chats and ensuring customers receive accurate, complete answers. Handle complaints with timely resolutions, follow up to confirm outcomes, and maintain detailed interaction records and documentation. Work closely with Operations when incident resolutions require parallel support, following communication procedures, guidelines, and policies. Morning shift schedule is 8:00–16:00 (5 days/week).
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide customer service by email, phone, or social media to solve incidents.
  • •Manage incoming calls and chats and handle customer service inquiries.
  • •Provide accurate, valid, and complete information using the right methods/tools.
  • •Handle customer complaints with appropriate solutions and alternatives, following up to ensure resolution.
  • •Follow communication procedures and policies; keep records of customer interactions and process customer accounts and documents.

Pay and Benefits

Perks:Home OfficeHealth InsuranceGym MembershipSalary AdvanceEvent Discount

Key Requirements

  • •High Arabic level (oral & written) and fluent in Spanish or English.
  • •Previous experience in User Support or Customer Service positions is highly valuable.
  • •Preferred experience using Zendesk.
  • •Skilled at planning, organizing, prioritizing, and executing simultaneous tasks.
  • •Strong communication/interpersonal skills with a solution-oriented, reliable approach.
Skills:CommunicationInterpersonal skillsPlanningOrganizationTime management
Languages:ArabicSpanishEnglish
Tech Stack:Zendesk

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn