カスタマーサービス　スタッフ（仙台）

Sika
Japan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Stakeholder management","Teamwork","Customer service","Problem-solving"]

Join our Sendai-based customer service team to manage order-to-cash processes for tank truck and packaging deliveries, input orders into SAP ERP, coordinate shipments, issue documents, and support process improvements. Collaborate with logistics providers and sales colleagues to ensure on-time delivery, accurate documentation, and high-quality service that contributes to sales. Excellent communication in Japanese required.

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FursaFursa
Sika
Sika
2 months ago

カスタマーサービス　スタッフ（仙台）

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Join our Sendai-based customer service team to manage order-to-cash processes for tank truck and packaging deliveries, input orders into SAP ERP, coordinate shipments, issue documents, and support process improvements. Collaborate with logistics providers and sales colleagues to ensure on-time delivery, accurate documentation, and high-quality service that contributes to sales. Excellent communication in Japanese required.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Enter customer orders into the ERP system and arrange shipping without delay according to order details
  • •Issue certificates of shipment, delivery notes, invoices, guarantees for delivered products
  • •Handle customer phone inquiries
  • •Coordinate with field sales staff in the respective region and share necessary customer information
  • •Collaborate with related departments swiftly when changes to shipping or delivery occur

Key Requirements

  • •3+ years of order processing experience
  • •Understanding of OTC (Order to Cash) processes and general knowledge of transportation/logistics
  • •(SAP OTC) experience is preferred
  • •Experience using ERP for order and delivery operations (SAP preferred)
  • •Strong communication skills with internal/external stakeholders; Japanese language ability at JLPT N1 level
Experience:3+ yearsChemicals
Skills:CommunicationStakeholder managementTeamworkCustomer serviceProblem-solving
Languages:Japanese
Tech Stack:SAPERPOTC

Company Brief

Sika
Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baar, Switzerland
Founded: 1910
WebsiteLinkedIn