Commercial Account Manager

Replit
New York
Workplace: HybridFull timeUSD 140,000 - 240,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Problem-solving","Time management","Relationship management","Strategic thinking"]

Commercial Account Manager at a fast-growing SaaS company focused on customer success, retention, and expansion. You will own client relationships, drive onboarding, renewals, and expansion while leveraging AI-enabled features and a modern CRM. Strong communication, technical empathy, and data-driven decision making are key to guiding customers from onboarding to long-term partnerships and revenue growth.

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FursaFursa
Replit
Replit
7 months ago

Commercial Account Manager

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Last checked: 9 hours agoStatus: Live

Job Summary

Commercial Account Manager at a fast-growing SaaS company focused on customer success, retention, and expansion. You will own client relationships, drive onboarding, renewals, and expansion while leveraging AI-enabled features and a modern CRM. Strong communication, technical empathy, and data-driven decision making are key to guiding customers from onboarding to long-term partnerships and revenue growth.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention.
  • •Champion customer success by helping businesses realize the transformative potential of AI-powered software creation.
  • •Lead onboarding programs that accelerate customer time-to-value and platform adoption.
  • •Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools.
  • •Execute renewal processes with a focus on expansion and long-term partnership development.

Pay and Benefits

Salary: USD 140,000 - 240,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityParental LeaveCommuter BenefitsWellness Stipend

Key Requirements

  • •3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools.
  • •Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
  • •Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
  • •Proven track record of meeting or exceeding renewal and expansion revenue targets.
  • •Experience managing customer relationships from onboarding through renewal and expansion.
Experience:3-5 yearsSaaSDeveloper toolsAI
Skills:CommunicationProblem-solvingTime managementRelationship managementStrategic thinking
Tech Stack:Hubspot

Company Brief

Replit
Provides a browser-based integrated development environment (IDE) and collaborative coding platform that lets developers write, run, and deploy code instantly across many languages and frameworks.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn