Email Support Specialist (Remote)

Qureos
United States
Workplace: RemoteFull timeUSD 24 - 30 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Empathy","Attention to detail","Troubleshooting"]

Manage a high volume of inbound customer emails, accurately troubleshooting and resolving issues while clearly communicating complex technical and financial information. Own customer queries end-to-end by escalating complex cases to internal teams and documenting outcomes in your CRM. Continuously improve support processes, contribute to an internal knowledge base, and identify recurring patterns to help enhance products and services.

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FursaFursa
Qureos
Qureos
1 week ago

Email Support Specialist (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Manage a high volume of inbound customer emails, accurately troubleshooting and resolving issues while clearly communicating complex technical and financial information. Own customer queries end-to-end by escalating complex cases to internal teams and documenting outcomes in your CRM. Continuously improve support processes, contribute to an internal knowledge base, and identify recurring patterns to help enhance products and services.
Location: United States
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Professionally manage and respond to a high volume of inbound customer emails in a timely and efficient manner.
  • •Identify, troubleshoot, and resolve customer issues with accuracy and attention to detail.
  • •Communicate complex technical and financial information clearly and concisely.
  • •Escalate complex issues to appropriate internal teams while maintaining ownership until resolution.
  • •Document all customer interactions and resolutions within a CRM system.

Pay and Benefits

Salary: USD 24 - 30 hourly

Key Requirements

  • •Proven professional experience in a customer support role, with strong email-based communication.
  • •Exceptional written English skills, including impeccable grammar, spelling, and punctuation.
  • •Strong analytical and problem-solving abilities for troubleshooting.
  • •Ability to work effectively in a fully remote environment.
  • •Proficiency using helpdesk software and CRM tools.
Experience:FintechFinTechSaaSFinancial services
Skills:CommunicationProblem-solvingEmpathyAttention to detailTroubleshooting
Languages:English
Tech Stack:ZendeskSalesforceCRMHelpdesk software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn