Rental Coordinator

EquipmentShare
Waterloo
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: high_schoolSkills: ["Customer focus","Interpersonal skills","Problem-solving","Relationship building","Adaptability"]

Coordinate the rental experience for customers at a facility in Waterloo, IA, using EquipmentShare’s proprietary T3 technology to keep equipment information accurate and customers properly matched. Respond to inbound leads, guide customers through the rental process, and build relationships with contractors to grow the customer base. Maintain customer satisfaction by resolving inquiries and keeping customers informed about new ways to save money and improve operations.

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EquipmentShare
EquipmentShare
1 day ago

Rental Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Coordinate the rental experience for customers at a facility in Waterloo, IA, using EquipmentShare’s proprietary T3 technology to keep equipment information accurate and customers properly matched. Respond to inbound leads, guide customers through the rental process, and build relationships with contractors to grow the customer base. Maintain customer satisfaction by resolving inquiries and keeping customers informed about new ways to save money and improve operations.
Location: Waterloo
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Respond to inbound leads and guide customers through the rental process
  • •Build relationships with contractors and construction company principals to grow the customer base
  • •Maintain and nurture existing customer relationships to ensure 100% satisfaction
  • •Promptly respond to and resolve customer inquiries, requests, complaints, or communications
  • •Develop sales strategies and techniques to increase market share and improve customer experience

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid HolidaysGym Membership

Key Requirements

  • •High school diploma or equivalent
  • •Strong interpersonal and problem-solving skills
  • •Ability to nurture and maintain customer relationships throughout the rental process
  • •Adapt to a fast-paced, growing company and stay continuously educated on products and services
  • •Caring, attentive listening to understand and solve customers’ problems
Education:High School
Skills:Customer focusInterpersonal skillsProblem-solvingRelationship buildingAdaptability
Languages:English
Tech Stack:T3

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn