Customer Success Manager (12 month fixed term contract)
UpGuard
Sydney, Melbourne, Brisbane, Wellington, Auckland
Workplace: RemoteContractFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Organization","Cross-functional collaboration","Problem-solving","Relationship building"]Onboard and manage UpGuard customers to ensure they understand and successfully use the Cyber Risk Posture Management (CRPM) platform. Build and deliver customer success plans, training sessions, and ongoing check-ins, monitor customer health, and proactively educate where value isn’t being realized. Translate customer risk management frameworks into tailored adoption strategies while collaborating with Product, Sales, and Marketing to surface insights, risks, and expansion opportunities.
