Customer Success Manager - Lark Japan

ByteDance
Tokyo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Project management","Stakeholder management","Coaching","Problem-solving"]

Drive customer success for Lark Japan by helping paid-plan customers maximize value and achieve business outcomes. Partner with customer support, pre-sales, sales, and account teams to deliver tailored solutions, prioritize customer issues, and manage projects. Provide coaching, coordinate with technical teams for external system integrations, support expansion/upsell opportunities, and relay client feedback to the internal development team.

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FursaFursa
ByteDance
ByteDance
1 month ago

Customer Success Manager - Lark Japan

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 30 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Drive customer success for Lark Japan by helping paid-plan customers maximize value and achieve business outcomes. Partner with customer support, pre-sales, sales, and account teams to deliver tailored solutions, prioritize customer issues, and manage projects. Provide coaching, coordinate with technical teams for external system integrations, support expansion/upsell opportunities, and relay client feedback to the internal development team.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Help Lark Japan paid-plan customers understand key issues and business processes through interviews across CXO to field levels.
  • •Prioritize customer issues and deliver customized solutions while managing each customer’s project.
  • •Provide coaching and ongoing support to help customers get the most out of their solutions.
  • •Coordinate with technical teams to support integrations of Lark with external systems.
  • •Collaborate with sales to support expansion and upsell/cross-sell opportunities, and feed customer requests back to internal development.

Key Requirements

  • •3+ years of experience in business development, business consulting, IT consulting, enterprise sales, systems development, product management, customer success, or a closely related role in a SaaS or consulting environment.
  • •Ability to communicate extensively across departments and manage projects of all sizes.
  • •Ability to communicate smoothly with audiences ranging from CXO level to field level.
  • •Ability to explain concepts clearly based on the customer’s IT literacy.
  • •Ability to improve business processes and deliver solutions with a proven track record of achieving goals.
Experience:SaaSConsultingEnterprise sales
Skills:CommunicationProject managementStakeholder managementCoachingProblem-solving
Tech Stack:Lark

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn