First Commonwealth Financial

1 week ago

Engagement Center Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Handle inbound calls from clients and potential clients regarding deposit/loan accounts, account maintenance, and online/mobile banking issues. Complete follow-up from inbound requests, conduct outbound client service and support calls, and engage clients to understand financial needs. Maintain detailed knowledge of bank and non-bank offerings (e.g., brokerage and insurance) to drive referrals, while meeting quality service goals and completing compliance education.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle incoming service calls from customers for deposit/loan account inquiries, account maintenance requests, and online/mobile banking access issues.
•Complete client follow-up from inbound calls, including records research, appropriate mailings, and calls back to clients.
•Make outbound client service and support calls to support departmental and company initiatives.
•Initiate and participate in client conversations to determine needs and provide appropriate guidance and referrals.
•Maintain current knowledge of bank products and services and non-bank services (e.g., brokerage and insurance) to actively seek financial referrals.

Key Requirements

•High school diploma or equivalent is required.
•Exceptional customer service skills with excellent interpersonal and communication skills, and a professional manner.
•Proficient computer skills and the ability to learn company-utilized systems.
•Ability to work day, evening, and weekend hours, with possible shift changes.
•Complete all self-education assignments in a timely manner, including compliance training and supervisor-assigned readings/exercises.

Education:High School

Skills:Customer serviceInterpersonal skillsCommunicationProfessionalismComputer skills

Tech Stack:InsiteOnline BankingMobile BankingOnline BillPayMobile Deposit

Company Brief

First Commonwealth Financial

Regional financial services company providing banking, lending, wealth management, and related financial products for individuals and businesses. Operates primarily through First Commonwealth Bank across Pennsylvania and neighboring markets.

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Indiana, United States

Founded: 1982

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

First Commonwealth Financial

1 week ago

Engagement Center Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle incoming service calls from customers for deposit/loan account inquiries, account maintenance requests, and online/mobile banking access issues.
•Complete client follow-up from inbound calls, including records research, appropriate mailings, and calls back to clients.
•Make outbound client service and support calls to support departmental and company initiatives.
•Initiate and participate in client conversations to determine needs and provide appropriate guidance and referrals.
•Maintain current knowledge of bank products and services and non-bank services (e.g., brokerage and insurance) to actively seek financial referrals.

Key Requirements

•High school diploma or equivalent is required.
•Exceptional customer service skills with excellent interpersonal and communication skills, and a professional manner.
•Proficient computer skills and the ability to learn company-utilized systems.
•Ability to work day, evening, and weekend hours, with possible shift changes.
•Complete all self-education assignments in a timely manner, including compliance training and supervisor-assigned readings/exercises.

Education:High School

Skills:Customer serviceInterpersonal skillsCommunicationProfessionalismComputer skills

Tech Stack:InsiteOnline BankingMobile BankingOnline BillPayMobile Deposit

Company Brief

First Commonwealth Financial

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Indiana, United States

Founded: 1982

Website LinkedIn