Operations Supervisor (Short Hills, New Jersey (US-NJ), US)

Burberry
United States
Workplace: OnsiteFull timeUSD 31.5 - 32.5 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Coaching","Customer focus","Commercial mindset","Team development"]

Lead store operations to deliver an excellent in-store experience for both employees and customers. Set the standard on the shop floor as a brand ambassador, coach the team to improve customer service and sales performance, and maintain a luxury environment aligned to Visual Merchandising guidelines. Drive digital asset usage, talent development, succession planning, and operational excellence while ensuring compliance and Health & Safety readiness.

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Burberry
Burberry
1 day ago

Operations Supervisor (Short Hills, New Jersey (US-NJ), US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead store operations to deliver an excellent in-store experience for both employees and customers. Set the standard on the shop floor as a brand ambassador, coach the team to improve customer service and sales performance, and maintain a luxury environment aligned to Visual Merchandising guidelines. Drive digital asset usage, talent development, succession planning, and operational excellence while ensuring compliance and Health & Safety readiness.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide store leadership by setting the standard and inspiring the team to deliver it.
  • •Own the employee experience by driving employee satisfaction and elevating team behaviours through coaching and feedback.
  • •Own the customer experience by driving customer satisfaction, brand loyalty, and customer-focused behaviours.
  • •Maintain a luxury store environment by executing and maintaining Visual Merchandising guidelines and advocating product.
  • •Drive performance and operational excellence by improving sales conversion, optimizing inventory, ensuring compliance, and leading Health & Safety readiness.

Pay and Benefits

Salary: USD 31.5 - 32.5 hourly

Key Requirements

  • •Demonstrated alignment with Burberry Store Management behaviours (service focus, inspiration, commercial awareness, talent development, driving excellence).
  • •Experience in a luxury brand or luxury service and selling environment.
  • •Retail management experience appropriate to the role, assessed by sales turnover/volume and the number and types of roles previously managed.
  • •A digital awareness and interest, able to navigate social media and e-commerce sites comfortably.
  • •Flexible to work as required to meet store needs, with awareness of local employment and retail legislation.
Experience:Luxury retail
Skills:LeadershipCoachingCustomer focusCommercial mindsetTeam development
Languages:English
Tech Stack:RivoSocial mediaE-commerce

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn